The Gailes Hotel & Spa

My partner booked an overnight via a third party website and I booked the dinner reservation via their own website. Firstly, I called to enquire about the spa services and requested to book before we arrived. The receptionist said she would call me back to check. She then called back to say it would incur an additional charge (which is fine and I expected this). I tried to book for the Saturday morning to which the receptionist said you were fully booked. We drove down and then checked in and when we arrived the receptionist asked if we’d like to book any of the leisure services. I explained what I was told on the phone and asked if I could buy swimwear at the reception. The woman said no and that it’s book on arrival. I explained I was told different and I have no swimwear due to this. The woman stated “There’s a Sainsbury’s up the road and a next outlet close by.” No apology for the miscommunication on their end. This was also in the evening so would be difficult time wise to check in, unpack, drive to a retail store and then arrive back in time for our dinner booking as planned. We unpacked in the room. The booking was for a double room. However, it had a king bed and then two random single beds which weren’t even mounted to the wall. Complete eyesore. I believe as we booking via a third party we were given a rubbish room which is the case with most hotels to be fair. However, the view of the car park meant we could not get ready in the room as many people were constantly walking by. I understand not much can be done but just another thing to add which made the stat even worse. We then went to our dinner reservation. I had stated on the notes that it was a 10 year anniversary and any special touches would be appreciated. None. The service was shockingly slow, the cocktails were extremely bland. Some waiting staff were lovely and then some were the complete opposite. We then went to pay for the meal up at the bar as we sat for almost fifteen minutes with no service. We had asked for more drinks before this and one of the male employees (suspected manager) stated “can you wait a minute until I get these other drinks”. I was charged for the wrong table. £151. The member of staff (assuming it was a manager as he was wearing a blue shirt), did not even apologise. It took so long and he seemed stressed so I asked if it would be easier if I came back and he stated no and just huffed. I understand it’s stressful as he did say they could not use the till until the issue was fixed but this was not our fault as they didn’t even confirm our dinner order with us. We then went back to the room (room 17) and did not sleep all night as the room directly above us were playing loud music and jumping about. As part of our booking we had free breakfast so the next day we went to the restaurant again. Service was awful-again! Two couples who arrived after us were offered drinks and we were still waiting. It was around 25 minutes. I had to walk up to the

You are always made to feel so friendly when visiting the restaurant. Must mention Lise, Louise, Emily and Claire on this visit. They are all great ambassadors for the company. So friendly and attentive during our visit. Great menu which caters for all tastes. A**osphere is good too. A must visit place when in the area. Will be back for sure.

It was fine

Visited the coast restaurant at the gales Irvine with my mum , they had a funeral on and service was initially a bit slow but we were getting a catch up so didn’t bother to much, after our order was taken we both ordered prawn cocktails for starters a fish main and a steak pie , the prawn cocktail was at our table within 2 mins which we laughed about as it had taken half hour to get served and the starters were so fast (on hindsight the speed would suggest that this was pre-made) we ate our starters and mains and finished up and I gave the waitress a £5 tip as she was lovely and having had an overall nice experience. We then carried on with our day going to do some shopping , we had been to one shop when we both felt ill to the stomach , we have to leave a store to both head to my house for the toilet where we had extremely upset stomachs we do not live together and the only thing we have ate that was the same that day was the prawn cocktail. I called the restaurant to inform them at the time so they could remove this item from the menu asap, I was getting put direct through to gailes (initial call takes you to a call board for all reservations) however I could not stay on the phone long enough as I was feeling ill again! We have since had calls back and forth basically saying that that’s not the case at all we have been asked about medications or conditions we have (we both have none) and made to feel like it’s been a made up lie. I genuinely called the restaurant to make sure no one else got ill. It’s poor service and still do not feel 100% 4 days later I will never visit again! PLEASE IF YOU DO GO DONT HAVE THE PRAWNS!

Clean Room, Great Food, Staff were fantastic. We were staying for a family funeral so we didn't get much time to explore the area. Could not fault the hotel at all.

We stayed on Saturday 27th April. The hotel was lovely; clean and very well maintained, as was the outdoor areas. We had a small mishap with our door (these things happen). How it was handled was amazing though and hat off to staff member Vikki. Outstanding service and so polite and friendly. She was amazing! Staff at reception and the bar area were all great too! We tried out the adjoining golf range which was brilliant ! Staff member in GGs cafe - a smile; a please & thanks would be nice though. Overall, a very enjoyable stay in a very modern; lovely hotel with some great service. I will definitely visit again

We trip to what we’d call our local, been visiting the Gailes for many years for food & drinks, thought we would introduce our new neighbours to the establishment. Well we were in for a shock, overcharged by over £253.00, the so called bar manager was so rude and obnoxious she actually thought the bill was correct, anyway after a huge argument the bill was sorted and I was told I wasn’t welcome anymore. We came home and emailed the owner, Malcolm, but seems he must think this wasn’t a problem as we’ve had no reply. Anyway folks, check your bill before paying, especially at the Gailes.

The spa package enjoyed by 3 of us celebrating a 40th birthday was great value. The welcome and customer service was outstanding, facilities, food and drink were all excellent, but the friendly, helpful staff make The Gailes stand above other hotels.

Had a lovely late lunch at Gailes . Food was great and staff were very efficient and attentive, especially our waitress Ilse. Will definitely be back.