Chalet Apartments Iseltwald

We spent a week in this apartment. Two adults and two children. Check in took a while since nobody was present when we arrived. The person demanded that we should make a deposit of 700 Swiss Franc in cash (almost equivalent to 700 Euros). She had some attitude when we said we weren’t informed about it. She insisted that we had received the information and we saw that we received a mail two hours prior to our arrival (We spent two days driving to Switzerland…). We couldn’t make a deposit by credit card, so we had to leave a passport. We really suggest that a guest is able to make a deposit by credit card in the future. Check out was smooth. Besides from this little argument the staff including her, was very friendly. The apartment was spacious with two bedrooms, two bathrooms and a big living room. Kitchen was well equipped but we had to ask for for some missing items in order to make dinner. The TV didn’t work. And we mentioned that twice. They weren’t able to make the TV work the entire week. The Wi-Fi is decent but it’s lagging now and then. We had a washing machine and dryer, which was nice. What the apartment really needs is an air condition. The apartment gets extremely humid. The hotel offers a free parking spot in the garage below the building. The area Iseltwald is really cosy and beautiful. It’s within 13 minutes of driving from Interlaken, from where you can visit all highlights in the area. The bottom line is that it’s an ok apartment overall. We would not hesitate to stay there another time, but the flaws need to be addressed.