Overall, this hotel is set in a beautiful position and only a 15 minute walk to the marina, which has many restaurants to choose from. On the whole the staff are extremely friendly and the hotel itself is kept very clean. The rooms are spacious, ours was with a sea view. We didn't see the point in upgrading to Preferred as there was little to gain as we were all inclusive anyway. You would get an even larger room, but you don't spend enough time there to make use of it. The food was ok, but not 5 star, I had steak at Bluewater and was disappointed, as this is their steakhouse. I had steak again in the Ocean restaurant and as not being a fish eater, I was looking forward to the chicken wrapped in bacon, only to be told that it was no longer on the menu despite it being on the menu. Again the steak was not great. The best restaurant was Portifino where we really enjoyed 2 dinners. I can only generously give 4 stars as we were looking forward to a lovely tranquil holiday for my birthday and this hotel by its description seemed to fit the bill. It did for the first couple of days until the noisiest of conference groups turned up. This group had a total disregard for any other guests who have paid good money to be there. One afternoon by the shallow pool, we felt taken over by a large group of people who were all talking very loudly and moving more and more sun loungers into this area. During their time at the hotel, the buffet area can only be descibed as a school dining hall, it was so noisy. I would love to return to this hotel as it has so much going for it, but I'm not sure I want to risk spending another week with a noisy conference group, it certainly wasn't tranquil.