Estudio Playa Mujeres

This is a beautiful resort with lovely staff members. The food was delicious in all of the restaurants. We had a beautiful experience in the Inspira level. Our personal butlers were friendly, helpful, and kind. The design team put together a great resort. There is light music in the ambient areas, aromatherapy to ignite the senses, and beautiful furniture and fixtures. The food and staff were what made the biggest difference. They have a lovely symbolic gesture when they greet you; the staff will place their hand over their heart. It's the little things that made this experience memorable.

I don't usually write bad reviews, but this time it is different. I have booked my holiday vacation with my family and was looking forward to it. The hotel it self was nice, and the staff was friendly. But We had to cut our vacation short (only stayed there 2 days), because of COVID. There were number of guests that were getting sick and isolated in rooms, but number of people who was exposed were walking around the hotel. because of that we have decided that we were not comfortable to stay and booked tickets to go back home ASAP. During the checkout we were reassured by Concierge that management will take care of our unused nights. Since we came back home I have been trying to contact the hotel with out any luck. Multiple attempts were not successful.

For a 5 star hotel to allow time share people to aggressively peddle time share in the lobby is shameful...Watch out for "Fernando" who pretends to be a concierge and then became extremely rude and pushy when you refuse to buy timeshare from him.

My family and I ate at Cilento and we had Octavio as our server. He was super attentive, helpful, and kind! He made our dining experience smooth and enjoyable. The service at this resort in general is wonderful - a truly relaxing and memorable experience. The food is delicious, the building is beautiful, and all the workers here are super friendly and caring. I will be sad to leave!

Julio has provided us fantastic service, brings a bright smile every day, and has made our experience magical. // Julio nos ha brindado un servicio fantástico, trae una sonrisa brillante todos los días y ha hecho que nuestra experiencia sea mágica.

The hotel was lovely, food was really good, great top shelf liquor but not great wine included. We had a large group and restaurants were not accommodating for letting us sit together. We had to beg every night and some would let us sit together, others wouldn’t. The pool/beach service was incredible, especially Julio at the pool. He helped us for four days and was friendly, efficient and overall wonderful.

He was excellent always pleasant with a great smile courteous relentless energy great service. Julio is one of the best here. Launch was amazing. Staff was fabulous. Drinks were incredible. Love the area. Love the resort clean beautiful highly recommend.

Julio at the pool was the best, absolutely sensational. Was always quick and very nice and pleasant to be around. Really good food really good drinks and great service overall. Highly recommend visiting here.