Loud music playing throughout. Staff not very accommodating, though in all fairness they did change our room. It was a cheaper room, but they did not compensate price. Amenities involved two coffee pods with no cream or sugar, with 3 days completely missed altogether, and only two small bottles of water. Found a dead cockroach in the bathroom. When sitting by the pool, by not in as the pool as it was freezing cold. Had to pay for ice. And, I accidentally broke a saucer. Then at check out they wanted me to pay for it. I didn’t. No restaurant to speak of. Yet staff expected to be tipped. Be aware, the pictures are not a true likeness.