Hotel Playa la Media Luna

Excellent location. Walking distance to restaurants, shopping and the beach. The hotel is tucked away from the street and is so quiet that you can hear the waves. The pool is nice and has a beautiful view but despite 2 pools pictured by the beach, there is only 1. They have another small pool around the corner. Staff was friendly and the room was basic but clean. There are no elevators so be prepared to climb stairs. Some of the websites mentioned free breakfast (which is not true) but they did have free coffee and plenty of drinking water. No microwave in the room but there is one next to the lobby.

We recently spent three nights at this hotel while we explored and relaxed on Isla Mujeres. The hotel is well located on the north east side of the top of the island, meaning it is well placed for the famous Playa Norte and accessing the restaurants and bars in town, but quiet and secluded enough on its own beach cove, which while you can’t swim there, affords a peaceful retreat from the crowds. It’s like having the best of both worlds - great access and tranquility. The hotel has a nice pool looking out to the sea and comfortable rooms, albeit leaning to the more basic side. A couple of observations: - There is no breakfast facility here, but lots of good places close by - Coffee Break and Oh My Brunch were both good. - While there are coffee machines in the rooms and one near the reception, they only offered single use polystyrene cups when we were there, which is very disappointing given the need to protect the island’s ecosystem and environment. - The tv has a couple of Spanish language channels, which is fair, and the “smart tv” functions (ie Netflix) didn’t work. Not a major point, as we were out exploring all the time. - The reception staff could be friendlier and more present/visible, especially as they make you wear a plastic tag/wristband to ensure only hotel guests use the facilities/for security reasons. We saw the hotel cat at the door more than we did staff members!

I have stayed at many places on Isla Mujeres, mostly on Playa Norte. When we arrived on March 31 for second week of our trip, we thought we would give this hotel a try disappointed. The hotel staff, was the rudest, seem like they didn’t want us there. The hospitality at this establishment was the worst that I have ever experienced on the island. The pool area was beautiful however they had 12 to 15 chairs to sit around the pool, the rest of them which were on the side of the building were all broken. When I arrived there and checked into my room, I literally called the hotel that we had just stayed at to see if they had any rooms available because I didn’t want to stay here. When I asked the staff if we could check out early and just pay for the day that we had been there they told me that all accommodations are nonrefundable.

We have stayed at this property several times and it is always consistent and convenient. The rooms are nice sized and clean and quiet. LOL..the older gentleman at reception has never changed... While he is NOT a wealth of customer service - he is efficient and gets job done - never rude just not as warm and inviting as the property 😉.

The location of this property is perfect. Close to North Beach, shopping and restaurants. On the quiet side, perfect for relaxing and beautiful views of the ocean and small bay away from the crowds. My room was clean, spacious and comfortable (great pillows too). There’s no restaurant on site, but it’s close enough to food stalls and restaurants that it didn’t matter.

Great value. Great location. Will come Back again. Convenient location close to amenities without the large crowds!

Cool beach and pool with a bar.

Close to beach

Booked partial ocean view, received no view. Starting at 9 am all day long banging and loud noises from above our room. Last night hallway light was out. Felt unsafe due to that. Positive news. Cleaning staff was very good and pool was very nice with an amazing view.