Islamabad G-5 Hotels

The hotel service is very good and the price is very good. When I stayed at the hotel, it happened to be my birthday. The hotel specially prepared a birthday cake. If I hadn’t seen the surprise given by the hotel, I would have forgotten that it was my birthday. I was very touched, especially for us who have been traveling abroad for a long time. Thank you so much 🙏

Stayed in this hotel for the second time. But this time was quite unpleasant. I'll help our customers book a hotel first. Because I needed to pay the room rate, I chose to pay online. After I paid online, it showed that the payment was successful, and Ctrip showed that the occupant can check in by name or booking confirmation number. During that time, I repeatedly asked Ctrip whether this was successful. Ctrip said it was okay. As a result, when checking in the same day, the other party asked my client to show my reservation credit card. Otherwise you cannot stay. Tossing and tossing, I hurried back from the outside and repaid the room rate. After checking out on the 26th, I have not released the pre-authorization to me. In short, the experience was too bad. Ctrip's customer service at the beginning was also speechless. I asked for cash and what I did. It was not my fault. Why not do hotel work. Later, Ctrip gave me phone subsidies and a bad exchange rate for credit cards. Okay

The hotel is huge and probably good for the convention purpose. Breakfast buffet is full of choices and taste okay. Staff is friendly and helpful. Very commercial feeling when you contact with the front desk or reception. Not charms of service. What impressed us were the staff at the breakfast, Ilyes and other young staff. Niva from the executive lounge was wonderfully helpful. We requested for the airport drop upon the check in. The staff told us to reconfirm the staff at the check out. Upon the check out, the staff told us there was no booking at all. And the shuttle s schedule doesn’t match out flight and asked us to rent the our own. Lastly, the guy who checked us out tried to do many rooms’ at the same time and kept asking us the room number. The guy and his colleague were impolite and not helping to us. Unfortunately, this is the most unpleasant experience from the stay!!! Otherwise, we would have a great time and could tell others to come. Last but not least, no matter what elite membership you have, you wouldn’t have any privilege or honored here also.

I stayed here for about a week with a colleague. We were on an official trip and needed a secure plus good-service place. Services: I must appreciate the staff for their great service and hospitality. The breakfast had good variety. The breakfast coffee isn’t good but the one you pay for is creamy and frothy. You can either ask for ironing service or can just ask for iron board and do it yourself. Location: The nearest market is Kohsar which is 10 mins walk away. But the plus point of this location is a very close-by walking track and that it’s very close to all major hotels and business centres. For business stays, it’s perfect. Ambience: Now coming to negative points: the guesthouse is in serious need of renovation. The sheets were old and paled. The bathroom tiles were fading. Room view: The second negative point is room view. If you’re someone who care for room views like me, you’d be disappointed.

The rooftop buffet is to die for. Steak, barbecue, scrumptious deserts and excellent curry and salad choices. The housekeeping staff is exceptional helpful and attentive. The executive lounge has free high tea for executive suites which has sandwiches and fruit chaat that are delicious and cardamom tea and lattes served for free all day.

It is a boutique hotel with highly personalized service. The location is perfect in F6/4 area with the best restaurants such as Nando's, Chop Chop Wok and Chaaye Khaana at a stone's throw away. For shopping also, the souvenir, carpets and fashion boutiques are 5 minutes walk away. The location is very secure and the security guard opens the gate with a smile. The hotel manager checks in efficiently and provides an overview of the facilities. The butlers informed us about the clothes washing facility which is done at Marriott's laundry shop. The room was clean and equipped with all necessities including coffee and tea, fast wifi, lots of tv channels and adequate toiletries. The water pressure and temperature was perfect for soothing shower. The breakfast was scrumptious and included ommellete as well as Pakistani style. The hotel manager Faraz was super friendly and helped me get print outs . He also guided me on sightseeing areas. In short, this place is great for an affordable price and I will stay here again.

Unacceptable quality of hotel and level of customer service. Disgustingly arrogant attitude of hotel staff, from Check-In to Check-Out. No concept of customer service in this hotel. At Check-In was told with a haughty and arrogant pride that they are not an international standard hotel, but a Pakistani standard - which I found hilarious. The accommodation overall is shabby, worn and old, requiring a massive programme of maintenance and upgrading. there is absolutly no pride in the cleanliness, neatness and just basic quality of fittings, fixtures or amenities. This hotel's staff think its enough to bow at you and salute you to achieve customer service! How laughable. First room given to us was DISGUSTING. Not cleaned correctly, hair all over the bathroom, and a blocked shower drain. Asked that they change our room and re-clean it in front of our eyes - the second room was arguably worse - cracked glass in the bathroom door with sharp edges, electric lamps that were not wired correctly and you could see the sparks when switching it on or off. Room heating worked then didn't work - the engineer was called multiple times but could not fix the problem. There were 2 complimentary water bottles but neither a single tea bag nor a kettle in sight. Bathroom was just OK with rotten and broken mirror frame, sharp edges and a very very worn condition. A generally dirty and grimy floor, meant we kept our shoes on all the time. Thankfuly the bed mattress seemed to allow a decent nights sleep! Breakfast was very basic and typical poor Pakistani fare, entirely unappetising - and included the obligatory Pakistani habit of cleaning staff mopping the floor around your feet as you are serving yourself. Check-out was an expected shambles with taxi booking, bell-calls and invoice requests unanswered, luckily I expected such hopeless service levels and made alternative arrangements for transfer to the airport. What an entirely forgettable and poor experience, will never make the mistake of returning here.

This is a lovely hotel in a nice quiet location, nearby are cafes, restaurants and shops. We received a warm welcome , had to pay extra to check in early, but that’s normal. The room itself was spacious with ample wardrobe space, lovely super kingsize, comfortable bed. The room also had a fridge. The en-suite was also a good size. On arrival the room was very clean. But that’s where it finished! Housekeeping was nonexistent, bins weren’t emptied, toiletries and toilet paper wasn’t replaced, unless you asked, towels weren’t changed , unless you asked! There was a menu for breakfast and dinner but it was room service only, lucky for us we were in the annex and was a communal area we could eat a lovely breakfast, but in the main part of the hotel there was a dining room, don’t understand why that couldn’t be used? Breakfast was cooked to order and was very nice. Staff at the hotel were very helpful and friendly. When the problems I’ve mentioned are resolved this hotel will be very good!

Similar to domestic apartments, business suites are about 80 square meters, with 2 bedrooms, living room, dining room, kitchen, master bathroom and public bathroom (no shower). However, there is a bedroom that is a servant's or driver's room, which is very small and only depends on the equipment room, so the noise is relatively loud. The main thing here is convenience, there are dining and shopping downstairs. Sanitation and facilities are at the domestic three-star level.

The location of the hotel is very good, very clean and the environment is very good, next to the golf course, the environment is excellent. The breakfast is very rich and the service is good. Very safe and secure service is in place. There is hotel shuttle service. It feels worth it anyway.