Islander Resort

Nice hotel rooms that you can drive up to. Nice amount of space—although the bathroom is very small. Pool area is ok, not enough umbrellas. Didn’t get water everyday despite being told it was included with the resort fee. The access to the sea isn’t great. Yoga was fantastic.

Facilities are beach oriented, Private Lanai on each room was perfect. Food service excellent. Service outstanding - from everyone...Property offers lots of places for privacy. Very enjoyable stay.

Staff is friendly and curteous, rooms relatively clean, nice private patio areas. There are floating loungers that were always empty. We attempted to use one & were told they are RENTAL ONLY. The website makes it appear to be part of the amenities. Apparently the activities fee of $130 only covered kayaks & pingpong! A bit of a rip off. Elements restaurant breakfast was very good. Tides Beachside Grill had limited menu & many items were "out" so we ate offsite. Drinks are just OK. Overall not a bad place but, considering the price, not top notch by any means.

Beautiful place

Just got home from our trip to the Keys. I have done a day pass at the Islander three times in recent years and was so excited to finally stay there with my family. Some highs and lows of our trip… Highs…. Great location. Beautiful ocean view. We loved the bike and paddle board rentals. The food at Tides was great and made it convenient when we didn’t want to leave the resort. David was our server a number of times and was by far our favorite staff member at the resort. Very friendly and super helpful. Ricky at the activities hut was also very friendly.many of the gentlemen working on or around the beach and pool were very welcoming and friendly. There were many great restaurants within minutes of the hotel. My kids loved the pools. We loved our little patio just off the room. Overall, a decent experience. Lows…The rooms were a bit cramped and the bathroom was small. Made it difficult to keep our stuff handy in the bathroom. Lots of little pathways through the hotel. We didn’t feel comfortable letting our teenage daughters walk around by themselves. Too many nooks and crannies for my liking. While we loved the back patio that led directly onto the beach, there was no way to lock the door and be able to go in and out from that entrance. We had to walk around to the front door because that was the only keyed entry and we didn’t feel comfortable leaving the back door open. Lowest of Low…. The night staff at the front desk were downright awful. (At least the two working on Monday 4/22) Some of the rudest most condescending ladies I’ve ever met. When we checked in they were not at all welcoming or friendly and then it went downhill from there. Unfortunately, our air conditioning in our room was not working. We cranked the AC, left the room for three hours and when we came back it was stifling. Called the front desk at 10:00pm to ask someone to check the AC. We were told someone would be there in five minutes. When no one came by 10:30, we called again. First the girl tried to tell my husband he never actually called about the AC, then when he caught her in her absurd lie she again said someone would come or we could switch rooms. She actually seemed annoyed that she even had to help us. At that point we thought it would be quicker to just change rooms than wait for maintenance. I went to get the new room keys. The two girls working the front desk were so incredibly rude and treated my daughter and I like common criminals. They insisted that they could not give me new room keys until I returned my old room keys. I explained that I would need the old keys so I can walk back and forth between rooms moving our stuff. She absolutely refused to give me the new keys. Claimed it was their policy. So, at 11:00 at night, my family and I actually had to remove all of our things from one room, go to the front desk to return the room keys and get the new room keys, then move all of our things into our new room. I don’t know if this would have made me as angry

A very mixed bag, upon arrival my heart sank we had a very long drive from Orlando with high expectations, we were a family of 6 and had asked for adjoining rooms as we had grannie and three children. Upon our v late arrival it was evident our request had fallen on deaf ears and we are located in separate blocks not close to one another. Anxiety inducing with children and elderly relative not easy to keep together. Front desk staff rude, zero personality or customer service.. please get them some training !! I left in tears and it only got worse as we pulled up to the front door which from the outside looks like a motel (in the dark). Rooms were clean, non fussy but functional and perfectly fine. In the morning it was evident the rooms and the grounds were lovely and we did end up staying the week. There are some pros and cons to the hotel… we probably wouldn’t stay again but that’s because I want to find somewhere better. Pros - children’s activities, David with pool service, location, grounds Cons- pool v small, rude reception desk, no over and above customer service, it’s a 4 star at the very best. If we had of paid a reasonable price we wouldn’t have had an issue but the eye watering price left us with a bitter taste. I expected more for my money.

Our hearts weigh heavy as we draft this missive, a reflection on the highs and lows of our recent sojourn to Islander resort. Allow us to recount our tale, a narrative of moments both sublime and disheartening, spent within the confines of Room 152. As we crossed the threshold into our temporary abode, a sense of anticipation mingled with the salt-laden breeze that wafted through the open door. The room, a sanctuary of cleanliness and order, greeted us with open arms, promising respite from the rigors of daily life. Yet, our joy was tempered by a disconcerting discovery: the garden door led to a lovely tropical setting and a confusing arrangement of teak furnishings, beyond which was a portal to paradise. Unfortunately, to leave through this door would have left us vulnerable and unsecured, because we could only lock it from the inside and leave out the front door to reach either the fire-pit or sun-kissed shores beyond. Undeterred, we ventured forth, navigating a circuitous route past the humdrum trappings of maintenance, longing for the simplicity of a direct path to serenity. Our request at the front desk for a key to be able to lock the back door fell upon deaf ears, met with a dismissive shrug and a disheartening refrain: "There is no key and I’m just a desk clerk." Despite these initial setbacks, we found solace in the culinary delights that graced our table and the attentive service of your dedicated staff. The sun-drenched days unfolded in a haze of contentment, punctuated by the soothing rustle of palm fronds and the languid embrace of rented cabanas. Yet, as twilight descended upon the island, a disquieting disturbance shattered the tranquility of our evenings. With unnerving regularity, the overhead fan fell silent, usurped by the harsh glare of an unbidden light. Night after night, we were roused from our slumber by this unwelcome intrusion, our pleas for respite falling on deaf ears. Though we raised our concerns with the hope of redress, our pleas were met with assurances that proved hollow in the face of continued disruptions. The promise of resolution remained elusive, a fleeting mirage on the horizon of our discontent. In the wake of our departure, we are left with a bittersweet taste upon our tongues, a mingling of gratitude for moments of joy and regret for opportunities lost. We implore you to heed the lessons of our shared experience. Let our trials serve as a beacon, guiding you towards a future where every guest is welcomed with open arms and every stay is a testament to the transformative power of hospitality.

Was so pleased with the Islander. Our first time visiting and will definitely be going back! The beach and pool area is large enough so you aren't on top of one another. The rooms are fabulous. They are clean, spacious and load of amenities. So worth the stay!

Weather wasn’t poor and the property was in the midst of renovations. Otherwise, A