Dedeman Istanbul

Dedeman Istanbul Reviews

Dedeman Istanbul

Gayrettepe, Yıldız Posta Cd. No: 50, Besiktas, Istanbul, Istanbul Province 34340, TürkiyeView hotel details
Dedeman Istanbul
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Guest Reviews of Dedeman Istanbul

7.5/10
95 reviews
Verified reviews
Location8.2
Amenities7.1
Service7.4
Cleanliness7.3
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All reviews(95)
Positive reviews(83)
Reviews with photos/video(11)
Great location(18)
Amenities were average(13)
Friendly host(9)
Awesome stay(6)
Easy to get around(6)
Negative reviews(12)
Guest User
Superior Twin Room Non Smoking
Stayed in Mar 2026
Business traveler
8 reviews
4.0/10
Posted on May 12, 2026
The hotel facilities are outdated and not worth the price. The food sold in the hotel restaurant is problematic; during our stay, there was a local health inspection, and we were served steak with a strange odor, as shown in the picture, and the yogurt was also spoiled. Hotel staff even asked us for a good review.
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Response from Property: Dear Guest,Thank you for sharing your feedback with us. We are sincerely sorry to hear that your experience did not meet your expectations.Please kindly note that food safety and hygiene are among our highest priorities. All products served in our restaurant are regularly checked and monitored in accordance with hygiene standards. Nevertheless, we deeply regret the inconvenience you experienced regarding the meals served during your stay. Your comments have been shared with the relevant departments for detailed review and necessary follow-up actions.We would also like to mention that official inspections conducted by local authorities are routine procedures carried out regularly in hospitality businesses.Regarding your comment about our team requesting a positive review, please be assured that our staff are expected only to kindly encourage guests to share their experiences voluntarily, without any pressure or obligation.We truly value your feedback, as it helps us improve our services and guest experience.Kind Regards,Guest Relations ManagerCansu Yazman
Landengzake
Deluxe King Room Part Smoking
Stayed in Apr 2026
Business traveler
32 reviews
8.2/10
Very good
Posted on May 23, 2026
Due to a last-minute extension of my trip, I needed an extra night. This place was conveniently located and very clean.
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Response from Property: Dear Guest,Thank you for choosing our hotel during your extended trip. We are delighted to hear that our convenient location and cleanliness met your expectations and contributed positively to your stay.We truly appreciate your kind feedback and look forward to welcoming you again in the future.Best regards,Guest Relations ManagerCansu Yazman
Guest User
Superior King Room
Stayed in May 2025
Couple
1 reviews
9.0/10
Great
Posted on Jun 23, 2025
Excellent customer service, very helpful staff and clean rooms.
Response from Property: Dear Faraz,Many thanks for placing your enthusiastic review of our property. We were delighted to hear you had much enjoyed our hotel and we managed to meet your expectations in so many aspects. We will pass your words on to the team to further improve on the hotel.Such feedback is most motivating for us. It would be our pleasure if we could welcome you back to Dedeman İstanbul Hotel.Best Regards,Hotel General Manager
Guest User
Grand Deluxe King Room
Stayed in Mar 2025
Business traveler
1 reviews
6.0/10
Posted on Apr 14, 2025
The shower was not working and the room was not as clean as I would have expected.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We are sorry to hear that the shower was not functioning properly and that the cleanliness of the room did not meet your expectations.Please accept our sincere apologies for the inconvenience caused during your stay. Your comments have been shared with the relevant departments to ensure the necessary checks and improvements are carried out.We appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future.Kind regards,Guest Relations ManagerCansu Yazman
MrUmitbaysal
Superior Twin Room Non Smoking
Stayed in Nov 2024
Business traveler
8 reviews
3.5/10
Posted on Jan 13, 2025
Very old room and customer services not best used the iron in the room and made dirty on the clothe
Response from Property: Dear guest, Thank you for taking the time to give your feedback about our hotel. We are sorry that we did not meet your expectations during your stay. In order to provide better service to our guests, your feedback will be taken into account and actions will be taken for renewal. We hope you will give us another chance to remedy the situation.Best regards,Hotel General ManagerNil Hepişeri
Guest User
Superior Single Room Non Smoking
Stayed in Nov 2024
Business traveler
9 reviews
10/10
Outstanding
Posted on Dec 16, 2024
Convenient location. Very delicious meals provided in the restaurant.
Response from Property: Dear Guest,Thank you for taking the time to rate our hotel. We would like to state that we will be happy to see you among us again and we would like to always provide you with a better service.Kind Regards,Hotel General Manager Nil Hepişeri
Ivan Khalid
Superior Twin Room Non Smoking
Stayed in Nov 2024
Traveling with friends
7 reviews
6.5/10
Posted on Jan 1, 2025
Close to airport train station, but far from city center
Response from Property: Dear Ivan Khalid, Thank you for taking the time to rate our hotel. We would like to state that we will be happy to see you among us again and we would like to always provide you with a better service. Best Regards, Hotel General Manager Nil Hepişeri
Guest User
Superior King Room
Stayed in Aug 2025
Couple
1 reviews
6.0/10
Posted on Sep 29, 2025
Not a 5 star hotel.
Response from Property: Dear guest, thank you for taking the time to rate our hotel. We are sorry that we were below your expectations, and we hope that you will give us the chance to make up for this situation.Kind Regards,Guest Relations ManagerCansu Yazman
Guest User
Superior King Room
Stayed in Jul 2025
Business traveler
14 reviews
5.5/10
Posted on Aug 19, 2025
Staffs not polite
Response from Property: Dear guest, thank you for taking the time to rate our hotel. We are sorry that we were below your expectations, and we hope that you will give us the chance to make up for this situation.Kind Regards,Guest Relations ManagerCansu Yazman
Guest User
Superior King Room
Stayed in Apr 2024
Couple
3 reviews
4.0/10
Posted on May 5, 2024
A five-star hotel but does not deserve any star, it does not deserve to be called a hotel and even the name of an apartment is too much for it, the bed is shabby and worn out, the bathroom and the room are not clean and not on my request, the space is smaller than what I paid for.
Response from Property: Dear Makes,Thank you for taking the time to rate our hotel. We are sorry that we were below your expectations, and we hope that you will give us the chance to make up for this situation.Regards,Hotel General ManagerNil Hepişeri
Aziztm
Deluxe King Room Part Smoking
Stayed in Jul 2024
Family
33 reviews
10/10
Outstanding
Posted on Sep 20, 2024
Very good, attitude is great. Room is clean, service great.
Response from Property: Dear Ezizmuhammet Saryyev , Thank you so much for your review your recent stay at our hotel. First of all, we are pleased to read that you were overall satisfied with the services and facilities provided by our hotel. It is particularly warming to receive a compliment like yours, and to know that our efforts to provide superior service and hospitality are represented by all staff. We are looking forward to welcoming you in our property, once again. Kind Regards, Hotel General Manager Nil Hepişeri
Guest User
Superior Single Room Non Smoking
Stayed in May 2024
Business traveler
7 reviews
10/10
Outstanding
Posted on Jun 29, 2024
Convenient local traffic, clean room, good service in reception and room,
Response from Property: Dear Valued Guest, Thank you so much for your review your recent stay at our hotel. First of all, we are pleased to read that you were overall satisfied with the services and facilities provided by our hotel. It is particularly warming to receive a compliment like yours, and to know that our efforts to provide superior service and hospitality are represented by all staff. We are looking forward to welcoming you in our property, once again. Kind Regards,Hotel General Manager Nil Hepişeri
Guest User
Superior Twin Room Non Smoking
Stayed in Mar 2026
Business traveler
6 reviews
8.5/10
Very good
Posted on May 18, 2026
İdeal
Response from Property: Dear Guest,Thank you very much for your kind review. We are delighted to know that you had a very good stay with us and we hope to welcome you again soon.Best regards,Guest Relations ManagerCansu Yazman
Thomas
Grand Deluxe King Room
Stayed in Sep 2023
Business traveler
80 reviews
7.0/10
Posted on Oct 16, 2023
Room is spacious. Elevator is very small n always full. Service standard is average. Location is good n many restaurants nearby. Good neighbourhood.
Response from Property: Dear Thomas,Thank you for your feedback. We are glad to hear from you and appreciate your time in sharing your experience. We hope to welcome you again in the future and provide you with a more satisfying stay.Kind regards,Guest Relations ManagerCansu Yazman
Guest User
Superior King Room
Stayed in Nov 2024
Business traveler
4 reviews
6.0/10
Posted on Jan 1, 2025
Konum ideal
Response from Property: Dear Kadir Bey, Thank you for taking the time to rate our hotel. We look forward to seeing you again and are always eager to provide you with the best possible service. Sincerely, Hotel General Manager Nil Hepişeri