Yasmak Hotel Collection Hotels in Istanbul

Disappointed! Reviews were deceptive as they have selected the best pictures to lure in customers- rooftop restaurant of property. Breakfast was lovely and staff in restaurant lovely. Lobby staff would benefit from customer service training. They started well and showed the room - the room looked over at a demolition site and the construction was ongoing and loud. I called and requested another room and they said try tomorrow there is nothing else. I went down to talk to them and they appeared to get into an argument with each other in Turkish and then showed me another room with a tiny window. I preferred to stay in the one with the demolition noise- which they seemed to think was fine as the noise would stop at 6pm. They also told me the sauna was chargeable and swimming pool free. Again why advertise facilities without sharing this. We decided to stay as we had paid up and didn’t have much choice- nothing better was offered the next day- left after two days and upon check out no thanks or hope you had a pleasant stay- just a - did you consume from the mini bar- no?- fine you’re clear. We hadn’t argued or caused a scene but were made to feel very uncomfortable. As a frequent traveller - having visited three other hotels in trabzon- Rize- which were not four star but so much better and having visited Istanbul several times already- - these lot could Definitely could do with training and learn how to say thank you. I would not stay again.

The hotel staff were incredibly friendly and welcoming upon my arrival. Even though I was traveling alone, I was given a spacious room, which made my stay very comfortable and enjoyable. The restaurant, though not large, had everything I needed, and it was a real treat to have delicious Kaymak for breakfast without having to go far. There was a bit of a tricky situation during my stay, but the staff were so kind to constantly check in on me, asking if I was okay and offering their help. I really appreciated their concern and support. I would definitely love to stay here again if I come back to Istanbul!

The hotel is in an excellent location, within walking distance of the Blue Mosque, Grand Bazaar and other European old city attractions. The rooms are small and the facilities are simple, which is equivalent to the level of domestic express hotels. The service is not bad.

The hotel is centrally located, the service is attentive as we had several requests during our stay. The breakfast is ok, hot dishes are served by menu. There are different layouts of rooms and most of them are of a moderate size (enough for traveling solo or for a couple with not much luggage). Not many public space, but it can be explained by the fact that the building is not a modern one. The main thing to keep in mind is that during the weekend it may be quite noisy as it is an area with proximity to bars and restaurants