Sejours and Affaires Paris Ivry

The condition of the hotel and the rooms in general denoted an obvious lack of maintenance. Dirty walls and broken doors mainly. In addition, noises could be heard from the hallway and internal plumbing which was annoying. On the other hand, I highlight the friendliness of the staff, the comfort of the bed and the practicality of the parking (paid).

Decent hotel. As for cleanliness, no worries. But the room is a bit dated. The lack of availability in the evening and on public holidays is the only negative point for me

I had the misfortune of making a comment at reception about the reception arrangements and one of the managers tried to refuse to give me my room because he did not want to have a problem. In fact, I had the misfortune to say that the opening hours of the reception were too limited since it closes around 9:00 p.m. and opens around 9:00 a.m. I had to cross Paris to be able to get my room card because when I arrived on the first day the machine only entered one night on my card (instead of 3)...

I am copying here the letter that I also wrote to Booking because I am astonished. I find myself having to write this message as I was treated very badly by the facility. I have already requested your help twice during the booking process and confirmation of my payment method. Last Friday I received a message, the facility was unable to process my card. I thought I had left my old Mastercard details but no, I had my card inserted and I have my salary and my digital services on the same card. I entered all the data I had to within the hour following the notification and then I called you for help as I couldn't get in touch with the structure. Later I called the hotel, finding a girl who told me that AS LONG AS I SAW THE RESERVATION IN GREEN I could feel at ease and move towards France with complete peace of mind. I also tried to call the next morning, i.e. on Saturday, no answer, I also called you back for the same reason, you weren't able to contact them either, and so you reassured me by telling me that what I had to do on my part had been Done. Today I take my plane from Milan at 1pm. I had to show up at 3pm, time slot between 3pm and 4pm. At 3.30pm I receive an error message processing my Mastercard. I insert my American express. The one is also rejected due to the impossibility of processing the chosen method. I write to the property in chat telling them "it's me, I'm coming, I'll pay you on the spot, what is it that you can't figure out?". They canceled my reservation and left me stranded with a 9 year old girl after I had also written a very worried email about it last Friday evening. And their switchboard girl also told me, on Friday, "ma'am, I don't understand what you're asking us." I only asked that you not be left stranded, without a roof over your head, during my daughter's holiday. We had to find a summary, questionable but practical arrangement, and we took advantage of the immense communication skills of the boy who now welcomed us. I spent an absurd amount outside my budget because I trusted reassurances based on nothing. The telephone number of the structure does not even correspond to Sejours & Affairs Ivry! This was also confirmed to me by the technical support lady who I was referred to while I was booking the second hotel. The right one turns out to be +33 1 53 14 21 21, the smart ones don't indicate it at all. I never complain, but this experience was terrible. I would never have spent an expense like the one I incurred today, and I booked June 29th for? To get caught behind by this type of people! Pity yourself, geezers.