Hotels Near Rainbow Shops in Jackson

I liked this hotel. Only things I didn't like was waiting for almost 20 minutes for a staff member to come to the front to check me in at 6pm & the attitude of one staff member the following morning when my key kept locking me out the room. The last guy at the front desk was great & used an actual key to let me in after finding out the key card reader needed to be replaced.

I had reservations for two rooms. We got there at 4:00. Check in is at 4:00. The man at the check out said that the rooms weren’t ready. It would be 30-45 minutes. I had my 92 year old mother with me. Finally at 5:45 I went and asked were the rooms ready and they said no and they didn’t know when they would be ready. A one and a half hour wait. I said can we cancel and they said yes. We cancelled and went to the Hilton in Madison. It was like night and day. The front desk was as friendly as she could be. The people T the front desk could have cared less about our wait or us. More or less rude. The downtown Hilton smelled like cabbage when we were in the lobby. Not a great smell. My son went to the Mens restroom and said it was disgusting. There is no excuse for nasty restrooms. There were shady people hanging around the front of the hotel. Don’t even think about staying at he downtown Hilton. Lower price hotels beat the downtown Hilton by miles.

We are traveling to North Carolina and our stay was for one night. The room was really nice and clean. The location was great. Bass Pro Shops and several other stores are within walking distance. I would like to thank Ms. Willis, (General Manager), Too Tall (Kitchen Manager), and Front Desk Manager (sorry I didn’t get her name), for handling a situation that occurred in the restaurant. These folks went above and beyond to be professional and apologetic. It’s so good to know some places still believe in Great Customer Service! Thank you so much!

My experience with this hotel was a mixed bag that did not start off on the right foot. The gal at the front desk, Stephanie, needs to go to customer service training. Her manner was brusk and off-putting though I do give her credit for checking (reluctantly) to see if I could get an upgraded room as a Gold member. She did come through on that but never even acknowledged that she did so - I would have thanked her but she just shoved the keys at me. It wasn't until I got to the larger room that I realized that I was indeed upgraded. The room was large and nice but this hotel is older and showing many signs of wear and tear such as one of the doors in the shower was missing (which made for a very wet shower room), the washing machines were out of order as was one of the two ice machines. I could list many other issues. The breakfast was typical Fairfield. The location in Pearl made for woeful nearby choices for dinner though convenient to I-20.

Rooms are not impressive. Very dark and dated. Small tv and ancient microwave. Basic bed that was not extremely comfortable. We stayed there for a week on business. Forget ironing your clothes. Iron and ironing board were both shabby. But the worst thing for me happened in the breakfast area. My husband and I went down. Saw people eating so we walked up to the breakfast bar and started making our plates. I sat down, my husband was still getting food and a woman from the kitchen came out and said to us (across the whole sitting area) that breakfast doesn’t start for another 8 minutes. Then looked at our plates and said I guess it’s too late now. We had seen one other guest eating a hot plate and others eating cold food. It was embarrassing and I was fuming. I went to the front desk and the attendant told me to mention it on my survey that I’ll receive by email. On the way back to where I was sitting, I looked into the kitchen area and told the woman I thought the way she talked to us was very rude. She wanted to argue with me about cold food being available versus hot food is not and I just walked away. Shortly after I called and spoke to someone else. She said she had heard about it and that I was rude, made a scene, yelled at the cook and made her cry. And another guest confirmed this. It was a complete lie. And this person couldn’t imagine the cook treating us the way I explained. She said the cook also just recently lost her mother. As if that is a reason ti be rude to guests. She apologized but I could tell didn’t believe me. Said she would pass it onto the manager. Never heard anything from a manager. That evening we spoke to a woman up front who was really nice. She said she would pass it on to the manager. We have yet to hear from anyone. Holiday Inn Express, if breakfast doesn’t start until a certain time, put a sign out. How are guests supposed to know that even though the food is out, it isn’t available? And it was 6 minutes before the 6:30 breakfast time, not 8, if you want to get technical. Also, teach your employees how to talk to guests. I almost always stay at holiday inn express when traveling. They have always been consistent and provide what I need. I have never stayed in one that was so outdated and had terrible customer service. I will stay at others but will never stay here again. There is one right down the road in Jackson and another in flowood. No need to stay here. We were going to move to another one after the first night but my husband became sick so we ****** it up there. Never again.

Recently remodeled and very clean. The staff was wonderful, very accommodating and appreciative. I made my reservation over the phone with the front desk while I was on the road and everything went great. My room was perfect and check in was a breeze. The wife and I routinely travel with our dogs and when they need to go out at 2 am I feel safe doing so. This is a great hotel with a great staff. Highly recommend.