Green Grass Hotel & Restaurant

Dear Green Grass Hotel Management, It is with sadness I am writing this about your hotel. I came to Jaffna after 40 years and the experience was not great . I stayed for two nights in Room No 107. I tried so many ways to contact the hotel but my issues are still not answered. They never responded to email i sent and also my calls are unanswered. 1: I was wrongly charged for a meal that I never had (Rs 1804.00). Sent many emails and tried to call but no so far response. 2: I had torn towels left in the room-Refer attached photo. When I took the room the towels left was in that condition (TORN). When asked for replacement, i was give two sets of fresh towels but both were in poor condition. I suggest the hotel to change all the towels. 3: Internet was not working in my room. After few complains, they gave a connection to my room via a router (WIFI in the room was not working) 4: There was no power point near the table for the kettle-this is a minor issue.

No professional service at all

Worst accommodation and service I have ever experienced. Avoid at all costs. Best described as a complex of slums (an unplanned hotchpotch of old and new buildings without any consideration for their use). Totally untrained staff, often only understanding Tamil, The restaurant it shares with Hotel Valampuri is in a newer building but also badly in need of a refurbishment. Service poor, staff do not welcome, or even speak to customers who do not speak Tamil. We found an empty table and sat down for over twenty minutes, then spoke to a manager who sent us a waiter. Food is tolerable but very spicy. Unless you speak Tamil and tolerate shabby, even unsafe, accommodation, stay away from this complex of slums.

During my visit to Jaffna for the Nallur festival in September, I unfortunately did not make a prior hotel reservation and decided to check availability at The Valampuri hotel upon arrival. However, I was informed that due to high demand, the hotel was fully booked. The receptionist recommended their sister company, Green Grass Hotel, which I reluctantly agreed to stay in, considering it was late at night and I had already traveled a long journey by train. The reservation at Green Grass Hotel was for six days. Upon reflection, I regret staying at Green Grass Hotel. The room provided was unclean and located in a secluded corner of the hotel. The bed appeared worn out with evident stains on the sheets. The condition of the toilet was disappointing, with cockroaches freely moving around. Moreover, the availability of hot water was inconsistent; it was only available on certain days. When I requested the cleaning staff to tidy the room while I explored Jaffna, their service was subpar, and I doubted if the bed sheets were even changed. Despite being listed as a two-star hotel on ***********, I would rate this hotel as a one-star establishment based on my experience. Although Green Grass Hotel claimed to have Wi-Fi, it did not function properly throughout my stay. Despite complaining about this issue for four consecutive days, no resolution was provided. It is worth mentioning that while some of the staff members were helpful, others displayed rude and unhelpful behavior. If circumstances force you to stay at Green Grass Hotel for one night in the absence of alternatives, I would strongly advise finding a more accommodating hotel in Jaffna as soon as possible. The overall experience at Green Grass Hotel was certainly not worth the stay.

Dreadful. Left after less than two hours; the only positive aspect was that the hote allowed me to cancel without charging me. Loud, not clean, poor quality, dirty bedding. Avoid.

Worst hotel ever I went. Cheating manager. They lie on available items to make things happen on there way. They promote buffet which is worth for nothing. They don't even reveal the other available menu. Manager is not a responsible person.

From the rude, agressive woman on reception to the dingey pool and rooms with heavy building work being done from 08:30 to 17:30 it has nothing to recommend it. Worst of all they try everything they can to increase your bill. We booked via *********** and were quoted in dollars. When we came to pay in SRp the exchange rate was ridiculous! When I questioned this I was told "this is what you pay" by the aggressive older reception woman. Read the other reviews and make a wise choice.

Disgusting place we walked in and straight out rooms not fit for humans bed sheets filthy AC no working only fan rooms dingey dark holes in shower walls also paint splashed over walls building work going on into night with Jack hammer's surrounding areas filthy two of our party who did brave staying had stomach problems after breakfast the swimming pool had local boys and men in their trousers and underpants using the pool little or no signs of cleaning anywhere.