Green Grass Hotel & Restaurant

Amazing food quality need to use the restaurant that belongs to the Valampuri hotel.

This is a very basic hotel with air conditioning, really value for money. The staffs are very friendly and helpful. Room are very clean, no mosquitoes, overall I would say a good place to escape the heat and stay cool in room and have some cold beer in the bar below.

Our group of three couples booked three double rooms for two nights at Green Grass Hotel, Jaffna. Unfortunately, our experience was a mixture of excellent hospitality from a few individuals and very disappointing service from others. We arrived early at around 5:30 a.m. The security officer was courteous and guided us upon arrival. However, the night receptionist was asleep on the sofa and initially seemed unaware of our reservation. After spending about five minutes searching, he finally located our booking. Since we had arrived early, we informed him that we would head out and return later for check-in, but requested a room where we could freshen up and change our clothes. He then took us to a nearby property, Valampuri Hotel, where a staff member kindly agreed to accommodate our request. However, the room had a very unpleasant smell. We accepted it temporarily, changed our clothes, left our luggage, and assumed we would later be checked into the rooms we had booked through Agoda. To our surprise, when we returned, we were informed that the room we had used was actually one of the rooms we had booked and paid for. This came as a complete shock because it looked nothing like the rooms advertised on Agoda. The difference between the advertised rooms and the actual room provided was significant, making us feel that the listing was misleading. When we raised our concerns, the receptionist, Brindika, acknowledged that the unpleasant smell was due to the room being located near a pit. What disappointed us most was her attitude. Instead of empathizing with our concerns, she stated that it was not the hotel’s fault and implied that it was our fault for making the booking. Her approach lacked professionalism and the basic guest care expected in the hospitality industry. Thankfully, Nilaini stepped in and completely changed the situation. She listened patiently to our concerns, acknowledged the issue, sincerely apologized for the unpleasant smell, and spoke with the management. She then showed us alternative rooms at Valampuri Hotel, which we found acceptable, and we happily stayed there for the remainder of our two night stay. This is exactly how guest complaints should be handled. The breakfast at Valampuri Restaurant was enjoyable, and the crab curry we had for dinner deserves a special mention. It was absolutely delicious. Unfortunately, there was another disappointing incident on our departure day (29 June). We had checked out of two rooms while paying for a late checkout for the third room (412). At around 5:40pm, a housekeeping staff member rang the bell once and attempted to enter the room almost immediately without waiting even a few seconds for a response. This was unacceptable and showed a lack of respect for guest privacy. Throughout our stay, only three individuals truly demonstrated genuine hospitality: * Nilaini, whose professionalism, patience, and problem-solving skills completely turned our experience around. * A bald gentleman

The overall stay was somewhat good. However, the toilets were not maintained properly and need better cleanliness and regular upkeep. The lunch and dinner were not satisfactory in terms of quality and variety. Breakfast was comparatively better, but it would be appreciated if at least one or two additional varieties could be included in the menu. Improving these areas would greatly enhance the overall experience.

Very very very unclean hotel. you can feel the smell of unine of rats in the dining room. You can feel the smell of cockrochers on your pillow . ( I has to wrap my sarong over the pillow to sleep) Rooms/ Bathrooms are poorly maintained with many missing parts. Always wet bathrooms Poor food Bad customer service ( We stayed in a shared room and only one towel was given)

filthy run down place. Every thing is broken. Flodded bathrooms with leaking taps and toilets. Broken aircon and ect. Not a good atmosphere to stay.

This is only a review of the restaurant. We had dinner there twice and breakfast once. It was great. The waiters were super friendly. We had the Jaffna crab curry and other curries and Lion stout! Everything was delicious. Our kids were happy to eat Western food. Would definitely go back.

I stayed at green grass jaffna recently and had a very disappointing experience. The AC in my room was leaking a huge amount of water directly onto the bag rack—right where my laptop was kept. Thankfully, it still works, but it could’ve been badly damaged. This kind of issue is unacceptable, especially for a hotel at this price point. No guest should have to worry about their belongings getting soaked inside their room. Also the bathrooms are not clean and the property surrounding looks like it haven’t been cleaned for a long time I hope management takes this seriously and fixes it before it affects someone else.

Our stay at this hotel was extremely disappointing. Right from the moment we entered the room, we were hit with a strong, unpleasant smell. The bathrooms were not clean, and there were mosquitoes everywhere, making it hard to relax. There was no lift available, which was highly inconvenient, especially since our group of three families was assigned rooms on different floors. This made coordination very difficult. The worst part, however, was the customer service. The reception staff were extremely rude and unhelpful — probably the worst we’ve encountered in any hotel. Their attitude was unpleasant and unprofessional, which completely ruined the experience for us. I would not recommend this hotel to anyone looking for a comfortable or welcoming stay.