Golden Tulip Essential Jaipur

This is an honest document of my encounter with this hotel. Room was great, but Staff ruined the experience. : The room was pretty spacious and modern. And mostly very clean. The problem however were the following: 1.) Lack of Amenities: Throughout the stay the hotel ensured the room was inadequately equipped with basic ammenities such as slippers, hand towels, toothbrush and paste, bucket and mug for shower. These caused a lot of inconvenience as everytime we went in the room, we had to call the housekeeping and wait 10/15mins before getting the thing we required. I don’t understand why you cannot keep these basic things already in the room. The water bottles were also of a pretty small size, coffee pouches was not filled everyday properly. 2.) Staff. Housekeeping staff, 0 problems, it was not their fault room was badly equipped with ammenities. However the main problem was the staff. In particular the name of the problematic staff were: Zabar Singh and Pankaj. These 2 gentlemen made no effort to help or welcome us during the stay. From the point we checked in, Pankaj was so busy with other stuff, we had to wait 15 minutes to check in even though there was no queue. When we reached the counters, he didn’t spare to even properly welcome us tell us the basic details of the room, even make some eye contact. Poor standard. When you check into such a high quality hotel, you expect the staff to properly welcome you and tell you all the basic information of the room and hotel. But this *** did none of that, it was a very “cold experience”. He handed the keys and went back to his work. The next day, before going for breakfast we went to reception again to talk to a *** called Zabar. We asked if he could organise a tour for us of Jaipur. Once again 0 eye contact, rude ignorant behaviour. Without even looking at us, he said 4000 rupees for a car for the day. I tried asking do you have any more packages and yours? No response. I asked do you have cheaper packages( as the standard rate is more like 1500) At this he smirked and said if you want more, go outside and find it yourself. Once again very “cold” overall. There was no attempt to be helpful and find a solution. The worse thing is, I had called the hotel several times before to confirm if they could sort out a package. They had said yes, but on the day, they had no options and were not helpful at all. It was scary, because I realised these people would not even help me in an emergency. I get it that you have a fixed hotel rate for a tour. But if a guest doesn’t find that the best, it is your job to work with the guest to find a solution and guide him. This guy just left us stranded and it was a disgustingly rude and cocky response. 3.) Now comes the most scary part! Our train was for 3am, so we asked Zabar to help us organise a drop off at the station for 1:30am. After much effort he finally decided to call his “local guy”, mutter something and say it will cost 800 rupees (2km journey). This was an extremely inflated figure which I realised he was quoting due to our passports (British and USA). We asked for some clarity, he didn’t give it. We asked for some more options, maybe help us get us an Auto or private taxi, he said no. We realised that we were trapped as the Wi-Fi was not working and we would have 0 option to get to the station that late at night. Once again, very cold! Always gave the feeling that the hotel was not with the guest. The hotel was trying to con the guest. There was no effort to be helpful and smile and help. In the end we ***aged to find multiple private taxis for 100 rupees. We went to the station In an AC car for 100 rupees.

The buffet breakfast was good and the it was super fresh. Kudos to chef dharampal. The staff raghuveer here was polite and quick on their toes. They served everything very quickly and were very kind to us. Though the room we got had a loud noise so we woke up really early as its on main street.

It's my fifth stay in hotel golden tulips it's too good I like veriety of food and quality of food and also like to behaviour of staff ,chief dharampal is a great cook and raghuveer ji behaviour is also good .I like to come again and again because of veriety of food and quality of food

Good service, Nice breakfast, Rooms are OK for quick visit. Room service we have not used. So not sure about this........ Staff cher dharam pal was guiding us, nisha was serving us food.......... Food service was very nice...................

Very good taste and Nice food ambience. Enjoyed the stay and will recommend other too to once give a try. Raghuveer and Dharmapal ji prepared very nice cusines. .................... ....... . . .. ........... ..... ........... ..........

Sal*** and Geeta from the staff were very helpful at all times. Property is very clean and hygienic. Staff is great and fast with services. Housekeeping is also good. All the amenities available at your convenience. My stay for 15 days was very nice in all.

Good and supportive staff .. food is also good . Rooms are near and clean . Mr.Raghuveer and chef Harinder helped and are very cooperative..,..........................................................,.........................

It was an excellent stay The person from second floor Azaz gave a promising service and also Geeta to made my stay comfortable housekeeping is really good rooms are very clean and classy thanks to azaz who care my whole 3 days stay.very good service by both of them

Excellent Stay & highly recommend.The chef Mr Dharampal has prepared very nice breakfast & the sweet was Amazing.Also Mr Raghuveer Ji was very humble and cooperative.......,...,..................................................