Hotel Ratnadeep

One night stop on way kolkata to guwahati. Good location but bad service

Overall the stay was average by considering every factors which i have covered. 3/5 ratings may be given.

First of all room was given after 1 and a half hour late then also it was not same as described in profile. No towel, soap, toothpaste etc, all daily needs were not provided. No fridge was given. 2 family member also included with all charges but no extra bed was provide. Room was also in a very bad condition with frequently washroom water problem summary is that all this was because i book room through make my trip that's why they doesn't bothered what review they are getting against their hotel

The hotel rooms ar average quality as of price of a double bedroom cost. Serivce is good. Rooms are of average quality, but cleanliness is very good.

Yesterday checkout time we call the reception then room service staff came everything is fine but after reach the reception they told red spot found in bed cover and they told 400 rs. Then we want to see the bed cover then they showed us. We see a little pink colour and a burning glass is needed to find the spot. Then we want to talk to the ***eger they say there is no ***eger now and there is no ***agement staff. No option for us. This incident is a sort of conspiracy

It is an excellent hotel with all facilities. We have enjoyed not only staying in a good room but we have enjoyed its surrounding. Just wonderful place.

The room and the bathroom were shabby. The curtains were stinking. Beds were of about 2-1/2 feet width. Hardened mattresses. Furnitures were unclean and ill maintained. Bathroom fittings were not at all in proper working condition. The commode was broken, very dirty and damaged. Hot water problem. I found a gravel of about 1. 5 cm in the fish curry served to me. Attitude of of the the room service staff was rude and impolite. The reception desk staff leaves hotel at night leaving the reception desk at the disposal of security guard. No reception desk staff was there at 7 am when i checked out on 21. 11. 2022. The security guard helped me out. I don’t quite understand on the basis of what makemy trip can recommend this hotel and hold it out to be a 2 star hotel!

what is not valid?. service has deteriorated. geyser was not working.

It's an average hotel with average accommodation average staff with below average food quality. Hotel restaurant food quantity is not worth it could do better