Hotels Near Hypermart WTC Jambi in Jambi

still new hotel

Very very disappointing!!!! I stayed at 610. And by the time we stepped out of the lift, we could smell rubbish in the air.. And then, We experienced a very bad service, with misleading information given by receptionist, housekeepin and the laundry form. We would like to have pressing service, they said it’s not available and we need to go with complete laundry or dry clean service and we are fine with that (however, pressing services are available in the form!). They confirmed that the laundry can be done within hours and we can have the clothes by tonight. Turned out when we call the housekeeping service to order the service, They cannot do that as it was already passed the service hours. Wait what? Why was it so different? Housekeeping said that We need to drop the clothes by 12 noon at the latest to have it done by tonight. However, something odd that it was clearly stated in the laundry form that there are 2 laundry services, i.e laundry received from 8-10 and returned at 17.00 on the same day; and laundry services applicable from 8-16.00 returned/sent on the same day within 4hrs with extra charge of 100% from normal price - which we are fine with such clause. When I argued with the statement in the form, they said that they just changed the vendor, and this current one has “operational hour”. They also said the receptionist doesnt know the current situation so they confirmed that it can be done. ***! Why do I need to know such answer?? And why do u need to throw ur team under the bus? What an ATTITUDE! I complaint to the receptionist - who confirmed before, for giving me wrong information and also questioned the different information within hotel staff. They apologized and mentioned that my call to the housekeeping was taken by the intern. So?? It didnt change the fact that the information on the paper and from the staffs are different. They also said that they will revise the laundry form accordingly. Yeah right! They said that they’ll send an iron here, but it’s been 30 mins, and I hear nothing!!

Perfect! Location is good, especially for business trip because it's near from government offices. Everyone was so friendly, the room was clean and neat! I can find a lot of kind of local foods near the hotel :)

If you stay overnight only, the room is usually dirty n towel is not very clean. But if you stay 2 nights or longer, they usually give good clean room. Most staffs are warm n friendly. Some (esp the women staffs) arent not even close to friendly. Checking in could be long n tiring sometimes.

This one of biggest hotel in jambi. The four star hotel and luxury. The rooms is new, good. Has a sofa, work desk, aminities like as 4 star hotel. The location is good, near supermarket, coffeeshop, bar, food and close to airport. But the minus of this hotel, the services is not like 4 star hotel. When i stayed here, when i sleep, restourant phone me about order the foods. But i didnt order. And the check out time is 12 am. But the staff phone me at 10 am to ask me check out or not. I think too early to ask my room before time limit. And the receptionist, flat. Not like this is a 4 star hotel. So for me, this 4 star but the service less than 4 star. I hope more better next time.

Kamar hotelnya mesti lebih dibersihkan lagi, tempat kartu sudah rusak, diselotip saja dan perlu diganti. Karrna sering jatuh dan buat listrik padang. Sarapannya enak dan menunya lumayan banyak, ada welcome drink juga

Lumayan