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Mercure Jaragua do Sul
3.9/534 Reviews
The current situation of the physical facilities of Mercure Jaragua do Sul is regrettable ... every time I come, and I am a frequent traveler, I am more disappointed with the level of maintenance of the hotel. I have always tried to compensate for the depreciation of the facility with the joy and gentleness of the staff, which have always been referred to me on the Accor network, but every trip that passes is more difficult to defend the hotel. The room they allocated me (407), all started wrong.. My reservation was a couple bed but the hotel had overbooking ... allocated me to the single bed. The TV doesn't work, even I've made 3 records to repair the reception ... continued without it.All rooms are from the old pattern. I couldn't use the first day, the second day I asked for a adapter ... and literally was a ”adapted”, with the 3 pins removed ... facilitating shorts in the apartment. The physical structure of the room is disgraceful ... old ... with old furniture and equipment . I don't know what the Accor network employs in its units, but it has urgently to evaluate the physical structure of the hotel ... zero staff claim. And to strengthen.. I am PLATINUM client in the ALL and felt zero difference of the network's loyalty status, Unfortunately!

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