Hotels Near Jasper Park Information Center in Jasper

Arrived fairly late and we’re new to Jasper. So we decided to eat in for the first night. I knew we were in trouble when the young man at reception put a call through to an extension. His colleague in the back office told him there was no-one in. He merely shrugged and said “stuff happens”, not thinking for one second that he was showing appalling customer service. This was so unlike the usual excellent service we’d received all the way across Canada, I was surprised. So he turned to us. When we asked about the restaurant we were told it was open for breakfast only. And that was what it states on their website. We checked there and then. It doesn’t mention it! So I asked about the bar - was that at least open. “Yes”, he said. “At breakfast”. (I never actually tested that.) He continued to insist that the restaurant was not closed - it was merely only open for breakfast. In the end he shrugged again and said (with no sense of empathy) “Sorry, what can I say?” This was such a shame that this surly, uncaring man is the first face of the hotel, because the service we received from other staff members was much better. They don’t service the rooms, but a request for coffee, etc, was acted on in 5 minutes. I would have preferred real coffee mugs and glasses, but it’s a small point. The rooms themselves are large and comfortable, if a little dated. The hotel is situated about a 10 minute flat walk to the centre to town. And the town has a friendly welcoming feel to it. People would say hello as you walked in. So, sorry, Chateau Jasper, you need to train your reception staff. Or suggest they find a calling outside the hospitality industry.

Spent one night here during a road trip across Canada. Accommodation was booked by a tour operator and changed from the Crimson at the last minute. Firstly no air conditioning. I honestly cannot remember the last time I stayed at a hotel with no AC. It was over 30 degrees when we stayed here so had to have the window open all night. Our room was next to reception so what with the noise from reception and from the street and the heat, very little sleep. Then at 5:30am a member of staff decided to start using a vacuum cleaner at the top of the stairs outside our open window. Could have been worse though, the ground floor rooms were partly underground so the windows opened literally onto the pathway from the lobby to the car park. The room was shabby, in serious need of refurbishment, dark, dingy and musty. There was a kitchenette which contained a cooker that looked sketchy at best and I certainly wouldn't have used it There is no restaurant in the hotel, they suggest you go next door to their sister hotel for breakfast. There is supposed to be an on-site coffee shop but that was closed. Having viewed the hotel on booking sites, I can only assume the photos were taken 20 years ago because they do not reflect the current state of the hotel. I also assume that the hotel can get away with this poor quality because of the lack of hotel accommodation in Jasper Seriously, 2022 and no AC.

Everything was great from the pool, hot tub and spa. There was just very limited parking and we were driving in a truck. So we had to park in the back in another hotels parking lot. All in all it was a great stay.

This was a last minute getaway. The only cabin they had left for 4 of us was the Executive Cabin and we loved it. It had 2 comfortable king beds, each in it's own bedroom upstairs. Check in was great. Arianna happened to be from the same city in Ontario, as my husband. She was very knowledgeable about the resort and the area in general, especially when we asked her about bears. (Unfortunately we didn't see any there). Our cabin was like a little house. Love the log style throughout. It had a livingroom with couch and chair, kitchen with fridge, microwave, small stove and dishwasher. Dinnerware and utensils were also there. A bathroom with sink and toilet downstairs and a shower, toilet and sink upstairs. Ours was a recently renovated cabin. There was also a nice deck at the front and a nice balcony off of our bedroom. The pool area was great and the hottub was hot! We didn't use the campfire or BBQ. One night certainly was not enough! The next night when we got home, my son realized he'd left his BOSE earbuds in his room. I called the front desk, they located it the next day and will be sending it back to us. My son was so relieved! We would definitely return.

The cabins are good. But they managed to clean the whole area in such a way that there is no living creature, beside humans. On the driveway to your cabin you might find some remains from previous visitors although they inform you when you check in that a 100 dollar will be surcharge, if you don’t clean dishes before leaving. Without even blinking their eyes. Internet is working hardly. We have been trying in the morning to get connected for hours, but well. You are suppose to be in the middle of the Rockys and what works in Jasper and Hinton, just does not work in Jasper East Cabins. There is a restaurant on the property with very loud music and a really bad acoustic. If you do not mind hair in your food and like alcoholic and pops with sugar, you will fit in perfectly. Hinton is very near and the food options there are great.

The location is very quiet just off highway 16 on the farthest West side of Hinton.. Walking across the street there are street there are grocery stores and restaurants.. The Front staff were always friendly and accommodating. The rooms were clean with a Mini fridge and microwave. The noise does travel very easily between between floors and rooms. Try to get a room farthest away from the front desk. Breakfast was typical eggs, meat, potatoes, waffles, yogurt, cereal.. Quality was just average. However, they have a full time staff dedicated on keeping the Breakfast area fully stocked and clean which was appreciative as many people and crews were coming and going and it was nice to have everything filled and cleaned. Is hot tub and pool are still not open

Late check-in is possible, and with excellent facilities and reasonable prices, it is a good choice for the beginning of a Rocky trip. thank you

From the photos I knew the place was older and perhaps dated, most reviews stated the place was clean and fairly good which was good enough for us for a single night... Front desk staff was friendly,gave us the key easy directions to our room and parking. First things first the stairs going up to the second level look questionable to say the least with odd patch jobs and places coated in silicone, moving on we discovered the screen door was a bit stuck but nothing major. The room is larger than I expected for a double bedroom! Bed was clean, including under it (minus the dust there..) After turning on the lights I discovered the wall didn't look like it had been cleaned in a while, smeared food? Finger prints all over it. Inside of the main door was the same. (Not sure why these hight touch areas aren't being cleaned after each stay). There is a desk with wall light,small sofa, nightstand and console stand for the tv and small mini fridge. The carpet was Gross 🤢 feeling under bare feet, told my kid to keep their shoes on which doesn't help the problem but what else can I do. The bathroom though 🦠🦠🦠 grem freaking city! ! The shower walls were still obviously DIRTY covered in sprayed soap and whatever else. Toilet was wide open like a guy had just been in there instead of closed. Heat register across from the toilet was super dusty and had various spills on it as well. They do give to 2 bars of hand soap and a 'conditoning shampoo' but no bodywash, conditioner, lotion or even a cheap shower cap since none of the proper hair care products are available. The sink stopper was also stuck in an almost closed position. I in no way think a night here should be $170+ more like $89 and major changes STILL need to be made. Like a real maid cleaning the rooms.. The wipe was used to clean the light switches and a single slide along that heat register...