Very bad experience. At Check in time a young lady was at the Reception, her dealing and RENZ Manager was not appropriate.
The accommodation was booked by me for 3-Adults whereas I was provided with accommodation which enough for only 2-adults (a room with double bed) not for 3 adults whereas my wife and son were accompanying me. For 3rd adult RENZ provided me a steel folding type bed with poor mattress and a low quality blanket by charging me additional 100 Riyals.
I wanted to stay my extend for another 2-nights at the same Hotel at Jeddah but due to their inappropriate dealing and attitude I was forced to change my accommodation to another Hotel.
Trip.com is requested to reimburse me 100 Riyals, additionally charged to me by RENZ whereas the accommodation was already booked and paid for 3-adults for 1-night.