Movenpick Resort Al Nawras Jeddah - Family Resort

it was a perfict trip

Reception and staff of reception need major overhaul and doesn’t go with a brand like Mövenpick , very very poor reception area.

The worst of the worst!! I’ve paid a lot of money to have a great vacation and yet, the hotel wasn’t clean much and on our second or third day the bathroom ceiling was flooding with water!! When we called the costumer service the employee asked us to not open the electricity ONLY and she’ll get maintenance to fix it!!! When my husband got pissed they suggested to change the room.. we changed it to a smaller room not even a bigger one and on the next day I found a rate dead beside the pool did they apologize? NO!! The employee’s replied was “Oh really?? That’s my first time to hear about a dead rate beside the pool, I’m sending the housekeeper” they did and they just removed the rate without cleaning the area I don’t recommend the stay here.. I’ve visited a lot of old hotels in the past but like this one it’s disgusting and that’s other than the wait to get our room and the super bad service! In the first out from checkin a lady called me to rate the hotel room I just checkin for god sake!

They need updated

I had poor AC and bathroom leak which lead the hotel crew to stay in my room for over an hour fixing the issues

The service is terrible and chaotic (one day there was no breakfast, half a day without water), there is no beach at all, no restaurant, no facilities. The kitchenette is not equipped (no plates, no cutlery) Despite email by all accor that I was entitled to an upgrade, I needed to negotiate and in the end only got it for 2/3 nights, so we had to change the room in the middle. This is a place mostly for KSA nationals who want absolute privacy.