Hilton Garden Inn Rockaway

Phenomenal place to stay, amazing service, clean and very accessible. Would definitely stay again.

We booked a block of 40 rooms at this hotel for our wedding. After the block was booked, the sales staff was difficult to get a hold of and when they did respond, members of the same team often responded to the same email with different answers. The hotel did not tell us that they would be doing substantial renovations to the hotel that would impact our stay. When we did find out because family members happened to stop by the hotel, we asked the sales staff about it and they told us that the only part of the renovations that wouldn’t be complete by the time of our stay was the countertop for the bar. When we arrived, the lobby was a construction zone complete with jackhammers. We reached out to our contact, who ignored us. On top of lying about the state of the hotel due to renovations, the service during our stay was terrible. One guest checked in to their room to find an old package of flat breads in it. All guests who stayed two nights found that their key cards stopped working after the first night. The hotel staff was rude to the line of people who needed to get their key cards fixed after returning to the hotel at 11pm and finding they were locked out of their rooms. Multiple guests had no hot water at various points throughout their stay and there were no Do Not Disturb signs, so guests were woken by housekeeping early in the morning multiple times in the same day. Guests who attempted to use the staircases found themselves locked in the building because the fire exits were locked. My veil was accidentally left behind in a guest room and despite calling and emailing various members of the hotel staff about it, they have refused to look for it for almost 3 weeks. When we were looking for a hotel for our wedding, we also spoke with the Courtyard and Holiday Inn Express in Mt. Arlington, who were far more responsive and kind. Our biggest regret about our wedding is that we chose the Hilton Garden Inn. I highly recommend any couples looking for wedding hotels in the area go with one of those other options.

Very disappointed. 2/3 of my stay was without hot water. Twice my keys deactivated not due to my wallet and they told me their key system wasn’t talking to the door system. Also couldn’t get another box of Kleenex after asking twice. Had to go to another floor to ask a maid for toilet paper after the one on my floor said they were out. Will not stay there again.

I only stayed 2 nights but something that I didn't like was that they were undergoing repairs (we didn't know beforehand) and construction and they started working at 8am and because of the noises and vibrations you couldn't sleep anymore after this time.

TV wouldnt turn on, no soap in the shower, and overall seems like the place is in the early stages of falling apart

While this property is convenient for the Dover area to include Lake Hopatcong and Mohawk Lake which both offer great lake front dining and shops along with the Rockaway Mall, best location to stay in. The indoor pool was drained and non-functioning.

The indoor pool has been permanently closed and no longer a facility of this hotel.

I was supposed to use this hotel for my wedding block. Contract was made and signed March 2023. All bookings were due March 26th, 2024, which I had all rooms booked around February. On March 27th, they called me, left a message, emailed me a minute later to call them, called my Fiancé at the time thirty minutes late who then called me freaking out. They could not accommodate our 30 room block anymore because of renovations. There were two other brides as well, but my group was the largest and left last. There was a lot of miscommunications with the other two hotels that took my block and split it into two. HORRIBLE experience for a BRIDE.

Exterior looks run down and dirty. Restaurant food has declined. The breakfast in the past was great now its premade not very good. Staff was great, bed was comfortable . Newer air & heat in rooms. Pool was closed.