Seoubong Beach Hotel Jeju Reviews

I recently stayed at Seoubong Beach Hotel, and overall, it was a good experience with some notable pros and cons. The hotel was clean and maintained, and the service at the front desk was excellent. The rooms were satisfactory in terms of comfort and cleanliness. However, a disappointment was the absence of toiletries, which is usually expected in hotels. The view from the rooms didn't live up to expectations, as it was not particularly appealing. On the positive side, the hotel's proximity to the beach was a plus for beach lovers. However, it's worth noting that it's far from most tourist attractions, which might be inconvenient if you plan to explore the area. The main reason we booked this hotel was for the pool, but to our dismay, it was closed during our stay, which was a big letdown. In summary, Seoubong Beach Hotel offers good service, but the absence of toiletries, lackluster views, and the closed pool were disappointing aspects of our stay.

I am writing to express my deep disappointment and dissatisfaction with my recent stay at your hotel, Seoubong Beach Hotel from Sept 23-26. While I had initially looked forward to a pleasant experience, I regret to inform you that the behavior and attitude of some of your staff members were awful. During check in the behaviour of your staff Kelly Oh to be discourteous and unprofessional. She was very rude. We booked and paid the room for 3 adults she asked us extra charge and could not explain for what we need to pay extra 30000 Won. She was very rude and almost kicked us out. I believe it is essential to bring these incidents to your attention so that you can take the necessary steps to rectify them. On Sept 24, during breakfast at your hotel's restaurant, I had a regrettable encounter with a member of your waitstaff. She rudely with a loud voice said to go out from the restaurant without waiting for our finishing the breakfast at 10:05 am. I have never seen in any hotel this kind of unprofessional attitude from staff members. I kindly request that you investigate these incidents and take appropriate action to address the behavior of the staff involved. Additionally, I hope that you will consider implementing further training and measures to ensure that such instances do not recur in the future. I value the importance of constructive feedback and hope that my concerns are taken seriously. I look forward to hearing from you regarding the actions taken to rectify these issues. If my concerns are not adequately addressed, I may have no choice but to share my negative experience through online reviews and social media platforms, which I would prefer to avoid. I trust that you will handle this matter promptly and professionally. Thank you for your attention to my concerns.

I stayed for three nights in total. I'll talk about some of the things I was not satisfied with so that everyone can avoid pitfalls. The premium family room I booked has two beds, one large and one small. I was charged extra for the child, who was 11 years old. No matter how old the child is, three people in one room will be charged extra. The air conditioner was super noisy and windy, a bit like embedding a non-silent wall-mounted machine on the top, just above the side bed, which seriously affected the quality of sleep. Only one service staff member could speak Chinese, and all of them were older. They didn't look at you when talking to you, and they had a stern face. It felt very disrespectful. Only when you spoke in Korean would their attitude change. The good thing is that there is a swimming pool, which is quite special. If you don't want to go out because of the heat, you can just stay in the hotel. There are also developed food around, such as porridge, fried chicken, supermarkets, and Lotte is also very close. In addition, the hotel is close to the beach. If young couples can come and stay, walk around. In addition, in addition to the front desk, the cleaning aunt and the aunt in the breakfast cafeteria are very friendly, thumbs up.

First of all, our room cost more than 1000 for 2 days. Our only window was the hotel next door. We couldn't even see the sky. It was just the outer wall of the hotel next door, which was 1 meter away. Secondly, our bathtub was broken, the plug was locked, and the air conditioner was directly above our heads when we slept. I don't understand why they can't feel the temperature in the hotel lobby wearing long sleeves. Can't they wear short sleeves and walk around? As soon as you enter the door, you know, it's the "room" temperature of the underground first floor of the hospital! The swimming pool on the roof is shared with the hotel next door. If you don't believe it, walk 1 kilometer away from the beach! The straight-line distance is marked in their introduction. You should look carefully. Anyway, that's it. Anyway, the experience is very bad! ! ! ! It's better to stay in the Gililia Hotel in the city center for 300 a night, and there is a large balcony. I might as well live in the city center. With this price and configuration, it's better to spend more hotel money to take a taxi to the beach. Besides, all the front desk staff can speak Mandarin, and there is no barrier to communication. 🤬Not anonymous, if the experience is not as good as what I said, I will be unlucky for the rest of my life!!!