Guest User
June 29, 2024
I stayed a full week with my entire family in 2 suites. My 2 bedroom suite had no AC for 3 nights and when it was finally “fixed,” the living room unit left a big puddle on the floor that I slipped in. We had to turn the unit off or live with the water consistently coming out and pooling on the tile. It was a mess and dangerous. The suites I booked were purposely on the first floor because of my handicapped mother, who is 83, to allow easy and quick access to the pool area. 5 out of 7 days, the pool gate remained locked, closest to our room! We’d have to go to the front desk to request it to be opened and they’d admit to either forgetting to do that gate or didn’t feel like going all the way around to unlock in the morning! Very disappointed and was never even offered any options, to help with the AC situation, or with my mother having to go around as a handicapped person who needed special accommodations. Suites were outdated as a side note and the pool area was dirty and not cleaned daily. I Do not recommend this hotel beyond location.