SpringHill Suites Houston Hwy. 290/NW Cypress

I arrived at the hotel at 3:10 a.m. and had to stand in the vestibule until 4:30 a.m. when the front door was finally unlocked. I tried the call button in the vestibule many, many times, and also tried calling the front desk, but my calls went unanswered. The hotel's website indicates that it is staffed 24/7, which clearly is not the case. As a woman traveling alone, it definitely did not make me feel safe. Since I had taken an Uber from the airport, I didn't even have a car I could sit in until the staff arrived.

Room was very clean, breakfast was great! Staff were friendly. The only issue I had was on my second day, the people upstairs were obnoxiously stomping around. They finally quieted down overnight, but the next morning, they were back to stomping around. Thankfully I was getting ready to check out anyway. Otherwise, I would definitely stay here again. I felt safe and comfortable

My family of 3 stayed here for 3 weeks when we first relocated to Texas and it was the best hotel experience I’ve ever had in the US. Every area from the parking lot, to the common areas, to the rooms were very clean and inviting. One of the cleanest laundry room I’ve seen in a long time. The front desk staff is super friendly and accommodating. The let us do an early check in ( based on room availability) and the experience began from there. We had a king room requested new linens for the pull out sofa and they brought them up right away. The housekeeping staff was very good at cleaning the room and vacuuming EVERYDAY (at my request). The pool area and outdoor patio w/ grills and seating were both amazing. They offer breakfast every morning which saved a lot of money. The kitchenette has a full size stove and refrigerator which were immaculately clean along with a full set of dishes, silverware, glasses. Only negative thing I can say is that I wish that they had bigger pots to cook. Walmart, Target, and a grocery are approximately 10-15 minutes away and there is a great restaurant across the parking lot. I would definitely return should the need arise for me to stay in a hotel again. I Highly recommend!!!

Everything was excellent

The front desk was helpful. The room was very clean.

Our family was here for a baseball tournament and our family vacation in one. The hotel was clean, comfortable and safe and the manager was helpful and professional. However there was a 10u basketball team that was staying there and they got somewhat rowdy at times and left messes around the hotel. Also there was a nurses conference on the last morning of our stay and the nurses were eating all of the food for breakfast which left nothing for the guest. When letting the head kitchen staff person know she was a bit short in her response. We had to wait for more food to be cooked which put us behind on our trip. If the nurses where allowed to eat the food then the hotel should have planned accordingly. Overall our stay was pleasant and I would stay here again!

It was a convenient place, please atmosphere, reasonable breakfast, personnel are okay some friendly ones. But it's not so clean specially the pool area and the pool is pretty small. Also there are noise specially from the room above us during night when it was time to rest. But overall, it was good enough...

Property was close to where we needed. Rooms were clean and breakfast had a good variety.

There was no body wash in the bathroom. Sofa was stained and dirty, the microwave was dirty, the bathroom floor was dirty, the pool was so small and outdated, overall it was terrible.