Four Points by Sheraton Jiaxing

Had a great stay! The staff were all very polite, and the room was spacious and comfortable. The family-friendly setup was also excellent. We joined the hotel's boat tour, which was a perfect, relaxed option for families with kids, and we didn't even have to worry about the rain.

Excellent value! This was by far the most comfortable stay I've had on a trip this year. The room itself was spacious and bright, and the beds in the twin room were a comfortable 1.5 meters wide. Breakfast was also very generous; in addition to standard hotel offerings, they had local Jiaxing specialties like *zongzi* (sticky rice dumplings) and *shaomai* (dumplings), so there was plenty of choice. I also checked out the hotel's gym and the kids' castle on the first floor, and both were pretty good. The best value, though, was booking the Anfu Lu cruise through the hotel. It follows the same route as Emperor Qianlong, and a professional guide led the entire tour. Everyone on board even got snacks. The whole journey was incredibly relaxing and pleasant, and I learned a lot of interesting things in a great atmosphere. A big thank you to the gentleman at the front desk – he was handsome and his service was excellent. He even went out of his way to heat something up for me late at night. Next time I visit Jiaxing, I'll definitely choose the Four Points by Sheraton again!

The family-friendly room decor was lovely, and my child really enjoyed the tent. The bed rail was also very convenient. They also loved the complimentary tickets to the Ice Cream Museum! Overall, it was a great experience.

Our stay was absolutely fantastic! The front desk even offered us a complimentary room upgrade, noticing we were a couple – that was such a thoughtful touch. The room was huge, and the bathroom was enormous, making the whole experience incredibly comfortable. The location is unbeatable; we could walk to Yaohan in just 5 minutes, which was super convenient for sightseeing. The breakfast buffet offered a great variety and was delicious – excellent value for money! When we accidentally left something behind, they promptly noted it and informed us. Their dedication truly impressed me. We'll definitely be staying here again!

The hotel's location is excellent, right in one of the best central areas of the city. It's directly across from the Beijing-Hangzhou Grand Canal, and you can walk to shopping malls and parks nearby. Tourist attractions are also quite close, making the location very convenient. The room was clean, tidy, spacious, and bright, offering great value for money. The front desk service for check-in and check-out was professional and enthusiastic. I could tell the management has improved significantly compared to before. Overall, I was very satisfied with my stay and will definitely be back.

Seriously, just book the family room at Four Points by Sheraton Jiaxing! I have to give a huge shout-out to Miss She She. She was super responsive when I asked about the DIY activities and check-out time, explaining all the details perfectly. She saved me so much hassle! The family room decorations and the DIY activities at the lobby bar were a hit with the kids. My little one had an absolute blast. This stay was definitely a perfect 10/10! 💯

The hotel is conveniently located near the Yaohan business district, with a riverside green belt right downstairs. It's also easy to access the expressway for trips to Puyuan and the South Station. The hotel rooms and hallways are quite spacious, and the soundproofing is good. Our room faced the interior, and although there were many AC units on the podium, we barely heard anything once the windows were closed. Even the sound of doors opening and closing in the hallway in the morning wasn't very noticeable. In terms of facilities, the two 1.5-meter beds are generally suitable for families traveling with older children. As it's a Four Points, it has all the essential amenities, but they are a more basic version. The male staff member in the blue suit in the lobby was very enthusiastic. When the young lady at the front desk wasn't sure about the location of the Zicheng historical site and Nanhu Lake, he overheard and proactively came over to provide more details. Thumbs up!👍🏻

The room was clean and spacious, with a nice view from the window. The hotel staff were all very welcoming.

The rooms and beds were quite spacious, but nothing really wowed me. Let me mention a few things I wasn't happy with. The so-called 'kids' paradise' at this family hotel was just a tiny inflatable bouncy castle – quite a letdown. The towels and bath towels were a bit old. In one room, there were only a few tissues left in the box. I'd specifically requested a non-smoking room, but one of the rooms had a distinct smoke smell upon entering. Also, I'm not sure if the booking deposit was collected by the hotel or the platform. Firstly, they charged the room fee again during check-in, plus a security deposit. Secondly, after checking out at noon, the booking deposit wasn't returned until I chased them for it in the afternoon.