Xingcheng Hotel (Jiayuguan City Hotel) Guest Reviews
4.7/5
Outstanding
1154 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1154)
Positive reviews(1140)
Reviews with photos/video(352)
Friendly front desk staff(128)
Delicious breakfast(114)
Easy to get around(72)
Well decorated(41)
Large rooms(38)
Located downtown(29)
Perfect for business trips(27)
Excellent room layout(18)
Negative reviews(14)
E. Ch.
Business Double Room
Stayed in Jul 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Very impressed with that hotel and the staff.
Good location relatively close to the fortress and on the way to the wall. Plenty of food options around and more within 1 Km around.
The staff at the reception were so helpful. No English spoken but with all the apps communication is not a big issue. It just take more time 🤔😅
The room was big. Great bathroom. A lot of space and storage available. Good air conditioning system.
Breakfast was simply delicious and every day there were different items available. Not much western food but anyway Chinese food is healthier. Staff there was lovely.
The fitness area is a bit minimalist.
Self laundry is available and works great.
I will return for sure.
A Personal tip to people visiting Jiayuguan: I suggest getting to the wall first thing in the morning after breakfast. Taxis is the only option.In July 2024 the price I paid (Meter as usual) was 26 Yuans. After visiting that place take a taxi to the fortress (Jiayu pass) as it is on the way to the city anyway. The cost was 11 Yuans and it is very close to the fortress unlike the main ticket office located 2 Km away (where the bus nr 4 stops).
Further tip if you like HotPot restaurants the NanjiaXiang is a great choice at a very reasonable price. It is 800 meters away from the hotel.
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6/18
Response from Property: Dear guests, hello, thank you very much for staying in this hotel and giving us high comments. Your praise has made us full of blood again. Paying attention to details and making service perfect day by day is our unremitting pursuit! Xing Xiaocheng always believes that the harder you work, the luckier you are, because your praise makes Xing Xiaocheng not forget his original intention and the fundamentals, and we will, as always, stick to it! All the staff of Starway Jiayuguan Guancheng Hotel look forward to your coming again, wishing you good health and all the best.
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Komsit
Business Room (2 beds)
Stayed in Jul 2024
Travel with friends
5 review
4.0/5
Very Good
Posted on Oct 23, 2024
The room was clean and spacious, with a comfortable bed and a large flat-screen TV. The bathroom was also clean and well-equipped with a shower and bathtub. The hotel's Wi-Fi was fast and reliable, which was great for staying connected with family and friends back home.
Response from Property: Distinguished guests: Hello! Thank you for your trust and choice of Starway Jiayuguan Guancheng Hotel! From the moment you step into Starway Hotel, you are our family, and we hope to take care of your family with our thoughtfulness. Our hotel is fully equipped with free parking, gym, laundry room, cleaning, disinfection, baking and ironing, and a hearty breakfast buffet. Starway Hotel is your warm home away from home! Look forward to your next visit! Wish: be well! !
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Yasser
Business Double Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 14, 2024
Very good service from hotel staff and the hotel is comfortable, close to good restaurant places
Response from Property: 親愛的友人,非常感謝您一直以來的支持,酒店全體員工都覺得您非常非常可愛,真的很好相處,雖然語言限制了平時跟您的交流,但是每次看見你你都笑的很可愛很温暖,温暖着我們,期待您下次再來哦。
MW MB, Canadian retirees
Deluxe Double Room
Stayed in Apr 2024
Couples
18 review
4.2/5
Very Good
Posted on Apr 28, 2024
The staff were helpful and friendly. The restaurant on site was very good. The breakfast restaurant on a different floor was mediocre. The front desk arranged for a driver to take us out to the historic Great Wall sites and he was great and affordable.
Response from Property: Dear foreign friends, thank you very much for choosing to stay in our hotel. Secondly, thank you for your compliments. For international travel, the hotel can do its best to help you. Secondly, I am sorry that the breakfast restaurant dishes may not suit your taste. Chinese dishes are more popular. Later, the hotel will consider adding some foods that foreigners like, such as croissants, drip coffee, etc. I hope you can have a pleasant journey all the way. Thank you.
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ian_smash
Business Double Room
Stayed in Apr 2024
Family
30 review
4.7/5
Amazing
Posted on Apr 23, 2024
The hotel is conveniently located in the city centre. Plenty of shops and convenient stores around. Though we only ate at the restaurant (L3) located in the same building as the hotel which is very handy. Food was delicious. Breakfast is ok. Just a quick bite to keep you going. Staff were friendly and helpful at all times. Rooms were clean and bed were comfortable. Did an overnight stay as that is sufficient enough for visiting the sights. Would recommend this hotel.
Response from Property: Dear friend, thank you very much for choosing to stay in our hotel. I can see your thoughtful comments. Xiaoxing is very grateful. The hotel is located in the center of Jiayuguan City, with convenient transportation and large shopping malls around it. It is only 3.5 kilometers away from Jiayuguan Pass, which is very convenient for you to travel. The breakfast hotel provides more than 20 flavors for you to choose from. Considering that you may have a large demand for salad and toast bread, we will also pay attention to increasing the quantity next time. We look forward to coming again next time. Thank you!
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Chuang Hwak
Business Double Room
Stayed in Oct 2024
Solo travelers
29 review
5.0/5
Outstanding
Posted on Oct 15, 2024
The 5-road junction in front of the hotel might look intimidating but my room facing it was quiet and fine. It was in fact convenient for call-cabs, walks to nearby restaurants, pharmacy, convenient shops etc. The main commercial street & Jingtie Food Centre is about 5-10mins walk away. Very helpful staff for travel enquiries- book a taxi through them for the circuit tour of the top 3 sights (Jiayuguan Fort, Hanging Great Wall & The First Beacon Tower of the Great Wall) - free and easy 5-hr plus return trip.
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Response from Property: 謝謝您的高度評價,您的滿意是對星小程最大的鼓勵;很榮幸我們的服務得到您如此高的評價,我們將繼續維持這份熱情、真摯的為客人服務。將心比心,小夥伴們用愛心、誠心、細心、換您舒心、放心。期待您再次光臨,。
Guest User
Business Double Room
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 20, 2024
Great hotel! Clean and spacious rooms. The staff are really accommodating and helpful, and had no trouble using translators to communicate. Plenty of water was provided and the room was cleaned daily. Breakfast has lots of options. The location was perfect, maybe 25min to the train, 20min to the Fort, 30min to the Great Wall. There was really delicious and cheap food at several restaurants right around the corner from the hotel. The people in Jiayuguan were super kind and helpful too, so we had no trouble ordering at the restaurants despite our lack of Chinese language skills.
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Response from Property: Dear guests, thank you very much for staying at our hotel and giving you high reviews. Your praise makes us move forward again full of blood. Paying attention to details and making the service perfect day by day is our unremitting pursuit! Xing Xiaocheng has always believed that the harder you work, the luckier you will be, because your praise will keep Xing Xiaocheng alive and never lose his roots. We will, as always, persist! All the staff of Starway Jiayuguan Guancheng Hotel look forward to your coming again and wish you good health and all the best.
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Guest User
Business Double Room
Stayed in Nov 2023
Solo travelers
9 review
5.0/5
Outstanding
Posted on Dec 1, 2023
Nice rooms
Response from Property: 謝親愛的對酒店的認可,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸的為您提供最優質的服務,期待您的下次光臨!
Guest User
Business Room (2 beds)
Stayed in Jun 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 8, 2022
nice…
Response from Property: 謝謝親愛的對酒店的認可,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸的為您提供最優質的服務,期待您的下次光臨!
Guest User
Business Double Room
Stayed in May 2024
Couples
6 review
4.7/5
Amazing
Posted on May 8, 2024
Walking to Jingtie Snack City, it is convenient for eating, shopping, and visiting scenic spots. The hotel is clean and hygienic, with free washing and drying machines, which is very convenient for long-distance travel. The breakfast is delicious and rich, and it is cost-effective. It is worth recommending
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your trust and choice of Starway Jiayuguan Guancheng Hotel! From the moment you step into Starway Hotel, you are our family. We hope to take care of you like family with our attentiveness. Our hotel is fully equipped with free parking, a gym, a laundry room with complete cleaning, disinfection, drying and ironing functions, and a rich buffet breakfast. Starway Hotel is your warm home away from home! Looking forward to your next visit! Wish you well! !
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Guest User
Business Room (2 beds)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 3, 2024
The experience from check-in to check-out was super great! The girls at the front desk were very nice (the recommended Xiaohua and Dapangzi, Huguo, Xingpi tea, and beef noodles were all delicious, and the hotel location was good, not far from these places). They also upgraded our room (thank you again). The guest rooms were very clean, and the corners of the bathroom were very clean. Whether it was the room staff or the front desk, they would greet the guests and respond to the guests' needs. It was great👍... The shampoo, shower and hand soap in the room all smelled very good, and the most favorite thing was that the pillows were so comfortable (I want to know what brand it is)
I almost forgot to mention the breakfast. The restaurant was clean and sanitary, and the dishes were rich!
I forgot to take pictures of the guest rooms in a hurry, but I will choose Starway Hotel in the future
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Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your encouragement and affirmation! What we pursue is to satisfy our customers. The service brand of "family and family" has remained unchanged for many years. Our hotel not only has a rich buffet breakfast, but also room laundry service. The geographical location is also very suitable for travel. It is only a ten-minute drive from Guancheng and Fantawild Silk Road Myth. The nearby food street can also taste the local characteristics up close. Thank you again for your encouragement. In addition, the pillows in the room are bought from the hotel's own procurement platform. They are memory pillows. If you need them, you can contact the hotel. We will work harder and look forward to your next visit!
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Guest User
Business Room (2 beds)
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 16, 2024
This hotel is located in the city center, the service is warm, the room is clean and tidy, the breakfast is rich and colorful. Because we are not familiar with Jiayuguan, we want to go to the city tower and Fantawild, so we went to the front desk to ask the staff, the staff was very patient and careful to guide us, we had a lot of fun, I recommend everyone to stay in this hotel, very nice
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying in our hotel and giving us a high review. Our hotel is located in the city center, only a 15-minute drive from Guancheng Scenic Area. The commercial street downstairs is fully equipped to meet your travel and life needs, making your travel more convenient. Xing Xiaocheng has always believed that the harder you work, the luckier you will be. Because of your good comments, Xing Xiaocheng has not forgotten its original intention and has not lost its roots. We will continue to do so! Looking forward to your next visit!
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Qiesiqiexingqieshouyi
Business Double Room
Stayed in Mar 2024
Business travelers
60 review
5.0/5
Outstanding
Posted on Apr 2, 2024
The room is well-equipped, clean and sanitary. The staff has a good service attitude. The noodles at Starway are also good. The only drawback is that there are a few parking spaces. Overall, it is still worth recommending.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Your comfortable stay is our greatest motivation. Our hotel is equipped with free parking, rich and delicious breakfast, laundry room with complete functions of washing, drying, ironing and disinfection, and a gym. The adjacent food street and commercial street can meet your travel and entertainment needs, adding a different color to your trip. Thank you again for your praise and look forward to your next visit.
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Guest User
Business Double Room
Stayed in Feb 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Feb 10, 2024
The service at the front desk is warm and attentive, the room is clean and hygienic, and travel is convenient!
Original TextTranslated by Google
Response from Property: Thank you for choosing Starway! Wherever you go, as long as there is Starway, you will feel home and warmth. "When we first met, it was like an old friend returning." Starway Hotel advocates family-like service, comfortable and clean accommodation environment. It is our honor to provide you with a good accommodation environment and warm service. There are large shopping malls around the hotel, 3 kilometers away from the hotel, and a lively food street. The Jiayuguan barbecue is worth trying. You will definitely like it. Thank you for choosing our hotel. Happy New Year and may all your wishes come true.
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Lecibupidexingzhe
Business Double Room
Stayed in Jan 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 22, 2024
The lady at the front desk was very nice. She upgraded the room for free and told me the breakfast room's dining time and location, as well as the laundry room and gym. The facilities were good and the room was warm, which was really great.
Original TextTranslated by Google
Response from Property: Dear, thank you for your praise of Xing Xiaocheng. Your satisfaction is Xing Xiaocheng's greatest happiness. Cleanliness, hygiene and warm service are Xing Xiaocheng's persistent goals. Your recognition is the greatest motivation for the hotel partners. We look forward to seeing you again!