I'm not going to criticize or praise, but my personal feeling is that the management and service level is poor, and it's all show and no substance.
Environment: Almost the low-end level of a 5-star hotel
Service: As soon as I entered the lobby, I felt that the management level was extremely poor. I parked my car in the hotel lobby, brought my children and bags, and the receptionist (a thin, short male receptionist) was in the lobby with the air conditioner on, looking at us through the door. Isn't it ridiculous?
There is no preferential treatment for guests staying at the hotel when going to the hot spring. The ticket for the additional child can only go once, but the hotel hot spring ticket is for two days. There is also a bug. It is said that the hot spring ticket is given and can be used for two days, but the hot spring is not open until after 12 noon on the second day. When the hot spring opens on the second day, we have checked out. It is a complete fraud. Hot spring pitfalls and hidden dangers: I spent more than 300 yuan on a so-called brand swimsuit for my child at the swimsuit store at the hot spring ticket gate. The print on the chest came off after 10 minutes of swimming, and it was returned. Hidden dangers, just after arriving at the indoor hot spring, there is a stainless steel cover with holes in the pool, which cut a big hole on my thumb. I would like to praise it here. There is a staff member wearing glasses, xx Ju, who runs up and down very well. The compensation plan gave two buffet tickets. The hot spring was not open on the second day. I don’t know if this hidden danger has been solved. Food and beverage: I checked in on the day of the Mid-Autumn Festival. I saw that the buffet was very good after reading the reviews. I brought a bottle of good wine. I wanted to have a family reunion in the evening. The buffet cost 88 per person. Guess what? It is the level of 15 yuan for a boxed lunch on the roadside. Extremely smelly pickled fish, chicken legs, pork chops, duck breast, hot pot meatballs and small oysters
Breakfast is better than the 88 yuan box lunch, the buffet is too bad, so I didn't take pictures.
Hygiene: The hotel hygiene is very good. The hardware facilities of the newly opened hotel are very new. The rest area in the hot spring is relatively dirty, and the mats are not clean.
It's hard to say. I won't go there again. What's the ceiling of Hubei Hot Spring? The person who said this has never been anywhere. It's better to spend this money to stay in Qushui Lanting for a day
Outstanding
865 Reviews