No.26, Group 2, Zhongchagou, Yuzha Town, Jiuzhaigou, Sichuan, ChinaView Hotel Details
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Rissai Valley , a Ritz-Carlton Reserve Guest Reviews
4.9/5
Perfect
200 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.9
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(200)
Positive reviews(200)
Reviews with photos/video(147)
Loved the view(39)
Classy environment(30)
Tasty food(29)
Well designed(20)
Tasty restaurant(18)
Well decorated(11)
Perfect for kids(5)
Guest User
Reserve Two Bedroom Villa
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Will come back in a heartbeat! Many thanks to the whole staff for making our stay at such a stunning resort totally unforgettable!!!
6/7
Response from Property: Dear guest, thank you for your high recognition! It is a pleasure for us to have you stay with us in Rissai Valley, a Ritz-Carlton Reserve. We devote ourselves to forge human connection through genuine motives and heartfelt care, and in the hope of building another home for our dear guests in the end of the world. We believe that an environment where luxury is expressed, is not through the glamorous or the ostentatious, but by the presence of a subtle human touch in every facet of the experience. We would love to have you stay with us again, Tashi Delek!
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Ming
Reserve One Bedroom Villa
Stayed in Jan 2025
Couples
32 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Hotel ia clean and good . Staff is very friendly and helpful. Very good
Response from Property: 尊敬的貴賓,感謝您對日賽谷麗思卡爾頓隱世酒店的支持,得知您在此獲得美好的入住體驗,酒店每一位紳士淑女都感到由衷的榮幸!期待與您再次會面,祝您的生活吉祥如意,扎西德勒!
Guest User
Reserve One Bedroom Villa
Stayed in Apr 2024
Family
15 review
5.0/5
Outstanding
Posted on Apr 7, 2024
We highly recommend this hotel, one of the 6 Ritz Reserves in the world. The architecture is beautiful, and all staff members are very friendly and thoughtful. We had a wonderful stay.
6/12
Response from Property: Dear guest, it is a pleasure for us to serve you in Rissai Valley, a Ritz-Carlton Reserve, so happy that you had a wonderful time here! We believe that an environment where luxury is expressed, is not through the glamorous or the ostentatious, but by the presence of a subtle human touch in every facet of the experience. Thank you for your recognition, love to have you stay with us again, Tashi Delek!
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Guest User
Reserve One Bedroom Villa
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 3, 2025
Not all Ritz-Carltons are secluded
I made an appointment for the hotel's airport pick-up and drop-off. They were all ******* guys, very enthusiastic! Just the right amount of enthusiasm!
The housekeeper icey is a very cute sister. When I checked out, she was not at work, but she would come to accompany me. When she saw me taking pictures, she would ask if I needed help.
Other housekeepers (I forgot their names) saw me wandering around and would take the initiative to take us to visit and introduce the entire space, and help us plan and suggest the shape of the program
In the early morning, when I stepped on the elliptical machine barefoot in the gym, Xiaoping would take the initiative to ask if I needed socks and offered a glass of freshly squeezed juice. After the spa, he would take the initiative to hand over a cup of hot water! ! So considerate
The room auntie is also very good! Help me organize my cosmetics, and when she saw my glasses, she would help me put on a lens cloth. I can't wear ******* costumes, and she came to the room to help me put them on!
The lovely people in the restaurant (a handsome guy with glasses is so nice! dbq I forgot to ask his name again) would greet, pay attention to the guests' preferences, and take the initiative to provide suitable dishes
The handsome guys in the afternoon tea and lounge would also patiently explain various wines and dishes! !
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6/10
Response from Property: Dear Ritz-Carlton VIP, hello! Thank you very much for your good comments on the hotel. We are honored to receive your detailed sharing. Your recognition and praise for the enthusiastic service of the housekeeper, spa, housekeeping department and catering department colleagues make every gentleman and lady in the hotel feel sincerely honored! In the secluded Risai Valley, we hope to bring you the feeling of home with sincere service full of human touch, and build a warm and secluded home for you in the natural and magnificent beauty of Jiuzhaigou. We sincerely look forward to meeting you again, and hope that every time we can leave you with good memories! Wish you good luck, Tashi Delek!
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Guest User
Reserve One Bedroom Villa
Stayed in Mar 2025
Couples
10 review
5.0/5
Outstanding
Posted on Mar 7, 2025
When I first arrived at the Ritz-Carlton, Risai Valley, I was shocked by this secret place hidden between the snow-capped mountains and the forest. A cup of welcome tea and a ******* song and dance made the check-in ceremony full of sense. From the moment I stepped into the hotel, the housekeeper Neba greeted me with a warm smile unique to Tibet. The room was carefully decorated with birthday decorations and exclusive gifts. The most special thing was the activities arranged by the hotel. I learned ******* toast songs and dances. Although it was only two days, it was definitely an unforgettable birthday trip. I will bring my family back next time!
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Guest User
Reserve Two Bedroom Villa
Stayed in Dec 2024
Travel with friends
120 review
5.0/5
Outstanding
Posted on Dec 28, 2024
This time, the three girls stayed in a 240-square-meter villa. The hotel has very good privacy and a comfortable environment, but the most impressive thing is the service spirit. The housekeeper Xiao Wei and Nieba in the group are always ready to meet the needs of the guests (for example, electric cars are available on call, cocktails are given, and guests are arranged to participate in activities). The spa is also very atmospheric, and a pen with the guest's name is given before leaving.
In terms of catering, the breakfast is still quite exquisite. The hot pot set and Chinese set included in the set are very delicious, especially the desserts are made in the shape of Jiuzhaigou, which is refreshing.
Overall evaluation: Although it is a relatively expensive hotel in China, the service is in line with those well-known international hotels, and it feels good value for money.
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6/20
Response from Property: Dear guest, thank you for your support of The Ritz-Carlton Hideaway, Rise Valley. It is an honor to receive your love. Your recognition of housekeeper Xiao Wei and all service staff, as well as the hotel's spa and catering, makes every gentleman and lady in the hotel feel truly honored! In the remote and secluded Risai Valley, we hope to bring you the feeling of home with our sincere and humane services, and build a warm escapist home for you amidst the natural and magnificent scenery of Jiuzhaigou Valley. We are fully committed to integrating our humane service concept into the production and service of every dish. We are honored that you can have an intoxicating dining experience here. We look forward to seeing you again and hope to create unforgettable memories for you every time. Wish you good luck, Tashi Delek!
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Guest User
Reserve One Bedroom Villa
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
The first time I took my children to visit Jiuzhaigou, I chose the Ritz-Carlton Hideaway. I will choose her next time I go! The day before departure, my child had a fever, so we had to delay. After communicating with the hotel, they were very understanding and helped us deal with the delay. There is a full sense of ceremony when visiting the Ritz-Carlton, which you can also see online. The staff are all handsome men and beautiful women, with great attitudes and considerate service. At first I was worried about my child's altitude sickness, so I consulted the housekeeper. The housekeeper said oxygen was prepared in the room. However, he still felt uncomfortable after arrival. There was a hospital nearby, which was very convenient. As for the environment, it's simply invincible. It's a pity that we went there in winter and the snow had just melted, so the scenery is slightly inferior to other seasons. To our surprise, we encountered a rare moon halo that only appears in winter. It was so beautiful! The beauty that cannot be captured by camera! Oh, and the hotel food. As a Cantonese with a picky palate, the hotel's food is first-rate.
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Original TextTranslated by Google
Response from Property: Dear Ritz-Carlton VIP, hello! Every gentleman and lady in the hotel feels sincerely honored to receive your good comments on the hotel! Our exclusive butler is committed to providing sincere, considerate and personalized services to every guest staying here. We hope to bring you the feeling of home with our sincere and humane service and build a warm and secluded home for you in the natural and magnificent beauty of Jiuzhaigou. At the same time, thank you for your recognition of the hotel's catering. We will devote our whole heart to incorporating the humane service concept into the preparation and service process of each dish. We hope that you can have an intoxicating dining experience here. We sincerely welcome you to visit us again and wish you good luck and happiness!
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Wanghahahaa
Reserve Two Bedroom Villa
Stayed in Feb 2025
Family
62 review
5.0/5
Outstanding
Posted on Feb 3, 2025
I came with my parents. As soon as I arrived at the hotel, I was taken care of in every possible way. I was not embarrassed. The hot pot was especially delicious, and the beef at Cailinxuan was also delicious. I especially praised the SPA center, which was very considerate. They took the initiative to help us take pictures and introduced the various facilities in the room. Because I didn't have time to participate in the activities, they also gave us the activity items and sent us tutorials. I will come again in the middle of the year
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Original TextTranslated by Google
Response from Property: Dear Ritz-Carlton VIP, hello! Every gentleman and lady in the hotel feels sincerely honored to receive your praise for the hotel's dining and spa center! Our exclusive butlers are committed to providing sincere, considerate and personalized services to every guest staying here, hoping that you will have a refreshing and intoxicating experience at The Ritz-Carlton, Grand Hyatt. We sincerely look forward to meeting you again and hope that every time we meet you we will leave you with wonderful memories. We wish you good luck and happiness!
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Guest User
Reserve Two Bedroom Villa
Stayed in Feb 2025
Family
6 review
5.0/5
Outstanding
Posted on Feb 2, 2025
From the moment I walked into the hotel, I was impressed by the enthusiasm and professionalism of the staff. The hotel provides a very considerate 24-hour exclusive butler service, which makes our stay more worry-free. Our butler, Neba, can respond quickly to any needs and truly make guests feel at home.
In addition, the hotel also gave us a delicious breakfast, which made us feel the hotel's care and meticulousness early in the morning. Each breakfast is carefully prepared, not only delicious, but also full of warm heart.
Overall, the service quality of the Ritz-Carlton, Risai Valley far exceeded expectations and is definitely a high-end accommodation option worth recommending. Thank you to every staff member of the hotel team for giving us such a pleasant experience. I will come again if I have the opportunity in the future!
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Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at The Ritz-Carlton, Grand Hyatt, Risai Valley. We are very honored to receive your praise for the hotel's service quality and breakfast. For every guest staying in the hotel, we will arrange a one-to-one exclusive butler to serve you, and the rest of the gentlemen and ladies in the service team will be on standby at all times, in order to bring you a personalized and excellent experience. We sincerely look forward to meeting you again and hope that every time we meet you, we will leave you with wonderful memories! Wish you good luck, Tashi Delek
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Guest User
Reserve One Bedroom Villa
Stayed in Jan 2025
Family
9 review
5.0/5
Outstanding
Posted on Feb 7, 2025
I really like this wonderful trip. It's my first time to go on vacation in the mainland. It's very pleasant. I can see the mountains and sea of clouds every day and enjoy the rich breakfast. Every waiter can respond to everyone's needs efficiently, which reflects the consistent level of Ritz-Carlton. The public areas of the hotel can all see the beautiful scenery, and you can relax while enjoying it. The children's playground, billiards, and chess are all very satisfying. The only problem is that eating is a bit monotonous and going out is relatively strenuous, but the disadvantages do not outweigh the advantages. It's a very good experience. It's worth recommending.
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6/7
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,得知您在此獲得美好的入住體驗,我們感到十分榮幸!日賽谷麗思卡爾頓隱世酒店位於青藏高原邊緣的四川九寨溝,享非凡自然美景,茂密深林間,翠海疊瀑相映生輝,壯闊羣山巍峨綿延。為打造出稀世罕有隱世祕境,日賽谷麗思卡爾頓隱世酒店將藏文化與傳統融入於酒店設施設計和服務的方方面面。服務於此的酒店每一位紳士淑女都致力於為客人帶來燦然一新、本真純粹、令人沉醉的下榻體驗。同時,我們將不斷提升餐飲品質及服務質量,希望您每次光臨時都能有更加完美的體驗。祝您的生活吉祥如意,扎西德勒
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Guest User
Reserve One Bedroom Villa
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 5, 2025
The hotel's catering, hardware facilities, one-to-one butler service and rich activity arrangements are all very well done. You won't feel bored at all. You can have afternoon tea, have a spa, and take a bath in the room when you are free. After coming here, you can really stay at home, just relax and enjoy the hotel's services and beautiful scenery. I am lucky to see the snow scene in this warm winter, which is a great visual enjoyment. A good hotel not only provides meticulous service, but also brings the most beautiful scenery to guests. Zundu is a pleasant holiday experience for both body and mind, and it is worth a visit😀
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6/8
Response from Property: 尊敬的麗思卡爾頓隱世貴賓,您好!日賽谷麗思卡爾頓隱世酒店位於青藏高原邊緣的四川九寨溝,每一間別墅都享有超大露台,入住即可見九寨溝非凡自然美景。茂密深林間,壯闊羣山巍峨綿延。我們非常榮幸收到您對於酒店餐飲,管家服務,活動安排以及酒店硬件設施的好評!每一位入住酒店的客人,我們都將安排一對一的專屬管家為您服務,我們希望用充滿人情味的真誠服務帶給您家的感受,為您在九寨溝天然壯闊的美景中構建一個温馨的避世家園。我們在此竭誠的期待與您的再次會面,祝您吉祥,扎西德勒!
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Guest User
Reserve One Bedroom Villa
Stayed in Jan 2025
Couples
10 review
5.0/5
Outstanding
Posted on Feb 3, 2025
The whole service experience was excellent, and the details were carefully considered. During the stay, the staff not only prepared small gifts, but also carefully decorated the room, making people feel at home with warmth and care. Zhuoma and Nieba's service was particularly professional. They were patient and meticulous, always paying attention to the needs of the guests, and showing extremely high service standards. From check-in to check-out, every link was in order, and the thoughtfulness and enthusiasm of the service staff made the whole experience smoother and more pleasant.
The housekeeper team also performed well, with professional and meticulous service, fully demonstrating their high level of reception ability. Although there were many guests staying this time, the housekeepers still tried their best to provide thoughtful service within a limited time and ensured that we had a comfortable experience. Although the time for communication and interaction with them was relatively limited, their professionalism and warm reception could still be felt.
What is most commendable is that they not only met basic needs, but also improved the overall accommodation experience through delicate service, which truly embodied the first-class service level. I look forward to having more on-site interactions with the housekeeper team next time, enjoying more in-depth companionship and personalized services, making the whole journey more enriching and memorable.
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Original TextTranslated by Google
Response from Property: 尊敬的貴賓,感謝您對日賽谷麗思卡爾頓隱世酒店的支持,很榮幸能得到您的厚愛,非常感謝您對卓瑪以及涅巴團隊的認可,對我們服務意識的肯定!在棲遠隱世的日賽谷,我們希望用充滿人情味的真誠服務帶給您家的感受,為您在九寨溝天然壯闊的美景中構建一個温馨的避世家園。我們期待與您再次相會,希望每次都能為您留下難忘的回憶。祝您吉祥,扎西德勒!
Max&Judi
Reserve One Bedroom Villa
Stayed in Jan 2025
Family
17 review
4.7/5
Amazing
Posted on Feb 1, 2025
The hotel is located half an hour's drive from Jiuzhaigou Scenic Area and one and a half hours' drive from the high-speed rail station, which is very convenient;
The service and hotel scenery are very good, and I am very happy to enjoy a short vacation time;
What I am not satisfied with is the hotel's hardware. It is already the standard of luxury room prices. The toilet in the living room bathroom is not equipped with electric, and the main bathroom is not automatically heated and kept at a constant temperature, which greatly affects the experience;
The hotel lighting is relatively dim. Although the designer's concept was explained as soon as I checked in, after all, it is a resort hotel, not all couples stay, and appropriate lighting is still necessary for bringing children.
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6/9
Response from Property: 尊敬的日賽谷麗思卡爾頓貴賓,您好!感謝您選擇入住酒店並提供給我們如此細緻的反饋。感謝您對酒店服務和景觀的認可,非常抱歉得知在您入住期間的部分體驗未能達到預期,我們對您的心情深表理解,在此我們向您表達我們誠摯的歉意。關於您反饋的部分房間設施的問題,我們已經反饋到相關部門,並將在未來更加完善提升和優化。請您相信您的感受對酒店來説至關重要,我們將認真汲取您的建議,不斷進行提升。再次感謝您的理解與支持!新春之際,祝您吉祥如意,新年快樂,扎西德勒!
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Laikoufan
Reserve One Bedroom Villa
Stayed in Jan 2025
Family
12 review
5.0/5
Outstanding
Posted on Jan 30, 2025
The Ritz-Carlton, Risai Valley, the experience is really great. The housekeeper Susie is considerate and thoughtful. She helped to arrange everything. She took the initiative to help arrange the room upgrade. When she heard the child coughing, she arranged honey water. The hotel room is spacious and private, with a small courtyard, a comfortable bed, and a living room. The air in Jiuzhaigou is very good, and the sky is full of stars at night. It is really super beautiful. During the Chinese New Year, there are a variety of activities, such as dragon and lion dances, bonfire parties at night, toast songs, paper-cutting activities, etc. The sun was shining these two days, and the sky was very blue, which showed the beauty of Jiuzhaigou and Risai Valley very well. I look forward to seeing you next time.
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Original TextTranslated by Google
Response from Property: 尊敬的貴賓,感謝您對日賽谷麗思卡爾頓隱世酒店的支持,很榮幸能得到您的厚愛。非常高興收到您對Susie的認可以及對酒店新春活動的肯定!在棲遠隱世的日賽谷,我們希望用充滿人情味的真誠服務帶給您家的感受,為您在九寨溝天然壯闊的美景中構建一個温馨的避世家園。我們將不斷提升餐飲品質及服務質量,期待與您再次相會,希望每次都能為您留下難忘的回憶。新春之際,祝您吉祥如意,新年快樂,扎西德勒!
XiaoPhaimomoni
Reserve One Bedroom Villa
Stayed in Jan 2025
Solo travelers
11 review
4.7/5
Amazing
Posted on Feb 6, 2025
Facilities: OK
Hygiene: Good
Environment: Very good, recommended to go in spring and autumn
Service: The housekeeper responded quickly and was very enthusiastic.
There are fewer activities around, if you just want to relax and cultivate your mind in the hotel, it is a good place. The hotel will also organize some activities, just sign up.
Original TextTranslated by Google
Response from Property: 尊敬的麗思卡爾頓隱世貴賓,您好!收到您對於酒店的好評,酒店每一位紳士淑女都感到由衷的榮幸!感謝您對管家團隊的認可,我們的專屬管家致力於為每一位下榻的客人提供真誠、體貼的個性化服務,希望您能在麗思卡爾頓隱世酒店獲得燦然一新、令人沉醉的體驗。我們在此竭誠的期待與您的再次會面,祝您吉祥,扎西德勒!