Guest User
February 12, 2022
We have had nothing but inconvenience that we thought we can overlook till now. When we got here we were given a room with the air conditioning not working, to which we highlighted and then were given an option to go see room 18, which has tiles that are coming off and a floor that feels like it will break, so we ended up settling for room 11. We then come back around 9:45pm after we left around 5:30pm. When we got back we realized there is no toilet tissue, we asked from the guy at reception and still have not gotten it 3 hours later. About 20 minutes ago we had some enter our room because they gave another guest our room key. We had to stop them from entering and now my wife felt unsafe and uncomfortable to sleep cause someone else might just enter. This is an inconvenience we didn't plan for when we booked for this place and now we are told the manager never comes on weekends. The same person who caused this inconvenience is the Manager Maria. Who didn't even get a call from her after we sent her an sms an receptionist called her. By far the worst experience at a hotel.