Laresha
December 5, 2023
The front desk associate refused to check me out at 11 because she was upset that I didn’t stay the remainder of my stay. She decided to check me out at 1:45 pm so that the hotel could charge me a 50$ late check out fee. Luckily, i was a rational thinker and i made her provide me with a letter on the hotel’s letter head explaining why she was unable to check me out at 11 am. Her explanation was because the manager was the only person whom could do so, which was a lie. So i did get a refund AFTER contacting *******. Never visiting here again.