Capri by Fraser Johor Bahru Reviews

Response from Property: Dear Valued Guest,Thank you for your wonderful review and for choosing to stay with us at Capri by Fraser Johor Bahru.We’re delighted to hear that you had a pleasant stay and enjoyed our breakfast. It’s also wonderful to know that you made use of our swimming pool and gym facilities, and that they added to your overall experience.Your kind feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Response from Property: Dear Mr. Hongseng,Thank you for your wonderful review and for choosing to return to Capri by Fraser Johor Bahru after so many years.We’re truly delighted to hear that you were pleasantly surprised by how well the hotel has been maintained. It’s wonderful to know that you found the hotel clean, cozy, and that our friendly team made your stay even more enjoyable.We’re also pleased that you appreciated our convenient location within walking distance of the CIQ and JB Sentral, as well as our breakfast offerings.Your kind words and your intention to stay with us again mean a great deal to us. We look forward to welcoming you back for another memorable stay in the near future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback and for choosing to stay with us at Capri by Fraser Johor Bahru.We sincerely apologise that your stay did not fully meet your expectations. We regret that the room allocated did not have the view you had anticipated.We also apologise for the issues you experienced with the toilet ventilation and the bathroom door. This is certainly not the standard we strive to maintain. Your comments have been shared with our Engineering team for inspection and the necessary corrective actions.We truly appreciate your valuable feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Response from Property: Dear Ms. Rozzana,Thank you for your wonderful and detailed review, and for choosing to stay with us at Capri by Fraser Johor Bahru.We are truly delighted to hear that you had such a positive experience with us. It is rewarding to know that you enjoyed our spacious and modern rooms, cleanliness, in-room facilities, comfortable bed, and the convenience of the kitchenette. We are also pleased that our breakfast selection, swimming pool, and gym contributed to an enjoyable stay.Your kind words about our friendly and professional team mean a great deal to us. We take pride in delivering warm hospitality, and it is wonderful to know that our colleagues were able to make your stay even more memorable.We are especially grateful for your recommendation and for highlighting our convenient location near JB Sentral and the Singapore checkpoint. Knowing that you found great value in your stay is the highest compliment we could receive.Thank you once again for your support. We look forward to welcoming you back on your next visit to Johor Bahru, whether for business or leisure.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Response from Property: Dear Valued Guest,Thank you for your wonderful review and for choosing to stay with us at Capri by Fraser Johor Bahru.We’re delighted to hear that our reception team was helpful and friendly, and that you found your room exceptionally clean. It is especially rewarding to know that the cleanliness of the room allowed you to enjoy a peaceful and comfortable night's sleep without any sinus discomfort. Our Housekeeping team will be pleased to know that their efforts made such a positive difference to your stay.Thank you for your kind recommendation and encouraging feedback. It means a great deal to our team, and we look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Response from Property: Dear Ms. R Vejaya,Thank you for your wonderful review and for choosing to stay with us at Capri by Fraser Johor Bahru.We’re delighted to hear that you had a relaxing and enjoyable stay with us. It’s wonderful to know that you appreciated our spacious and elegant room, the clean swimming pool, and our café and deli. Your kind compliments about our team being "super nice" are especially meaningful, and we will be sure to share your feedback with all our colleagues.Thank you for your kind support. We look forward to welcoming you back whenever you need another relaxing getaway.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback and for choosing to stay with us at Capri by Fraser Johor Bahru.We’re delighted to hear that you and your family had a great short stay and enjoyed our convenient location near the Singapore–Johor immigration checkpoint. It is also wonderful to know that you found the hotel clean and well maintained.At the same time, we appreciate your comments regarding the traffic congestion around the hotel, which can occur during peak border crossing hours.We are, however, sorry to learn that our Front Office team's hospitality did not leave the warm impression we strive to provide. Please accept our sincere apologies if our service appeared less welcoming than expected. Your feedback has been shared with the team as a reminder of the importance of delivering genuine and attentive hospitality to every guest.Regarding breakfast, we would like to clarify that breakfast is included only with selected room packages. We apologise if this was not clearly communicated during your stay.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your family back for an even better experience in the future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Response from Property: Dear Valued Guest,Thank you for sharing your experience and for choosing to stay with us at Capri by Fraser Johor Bahru.We sincerely apologise for the unpleasant odour you encountered in your initial room. However, we are pleased to know that our Front Office team was able to personally assist, verify the concern, and promptly arrange an alternative room for your comfort.We’re delighted to hear that you went on to enjoy your stay and made use of our gym facilities. We also appreciate your feedback regarding the pool size, as guest insights help us better understand expectations and improve the overall experience.Thank you once again for your valuable feedback and understanding. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. First and foremost, we are truly sorry to learn about your girlfriend's medical emergency and sincerely hope that she is recovering well.We understand how stressful and difficult such unforeseen circumstances can be, and we regret the disappointment and frustration caused by the outcome of your cancellation request. Please accept our sincere apologies that your experience did not meet your expectations during what was clearly a challenging time.While reservations are generally governed by the booking terms and cancellation policy selected at the time of booking, we understand your concerns regarding the handling of exceptional situations. Your feedback has been noted and will be shared with the relevant team for review as we continuously evaluate ways to improve our guest experience and communication.We appreciate you bringing this matter to our attention and thank you for your understanding. We hope there may be an opportunity to welcome you to Capri by Fraser Johor Bahru under better circumstances in the future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback and for choosing to stay with us at Capri by Fraser Johor Bahru.We’re delighted to hear that you enjoyed our central location, spacious room, and the in-room amenities, including the kitchenette facilities. It’s also wonderful to know that you found the sofa and bed comfortable during your stay.At the same time, we appreciate your honest comments regarding the traffic congestion during peak border crossing hours. While our proximity to the customs and checkpoint offers convenience for many travellers, we understand that traffic conditions can occasionally affect accessibility.We also value your feedback regarding the bathroom facilities and accessibility features for elderly guests and wheelchair users. Your comments have been noted and will be shared with the relevant team as we continuously explore ways to enhance the comfort and convenience of our guests.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Response from Property: Dear Valued Guest,Thank you for sharing your feedback and for staying with us at Capri by Fraser Johor Bahru.We sincerely apologise for the inconvenience caused by the leaking air conditioning and the disturbance it created during your rest. We understand how frustrating this must have been, especially as it affected your sleep, and this is certainly not the experience we aim to provide.Please be assured that your feedback has been shared with our engineering team for immediate inspection and corrective action to prevent a recurrence.Thank you for bringing this to our attention, and we truly hope to have the opportunity to welcome you back for a much more comfortable stay in the future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru