Opero Hotel Southkey Johor Bahru

There's alot to talk about on this hotel experiemce. Firstly, upon arrival, bellboy was friendly and opened the door for us. However the service spiral down immediately at the front desk. The front desk did not take note of my special request for my husband's birthday. Even when i mentioned to them again, they ignored and said that its not their job to look into it and push it to reservations and housekeeping whereby infact, they are the first contact point for us when we reached so why should we look for other staffs whereas they should have assisted to check for us instead? That was an utter disappoin**ent despite them knowing of the request. Secondly, upon checking in to the room, to out horror, the toilet stank and whats worst is, the aircon was super hot. I believe outside is much more breezier than inside of the room. We had to even purchase our own fan to sleep to avoid getting a dissatisfied answer again from the staff. Thirdly, we had requested for late checkout before arriving and also upon arrival. As per mentioned by the front desk officer to check on the morning during our check out day. Yet, when i called in the morning , a lady picked up the call and straight away said no as she said "there are big corporate people coming" so, does it mean that we as a customer are not valued the same as those "big corporate people"? Upon hearing, i was so shocked. I believe she could have handled it better and in a more professional way. This is the first and the LAST time that i will patronise this "luxury hotel" i would rate this hotel a 1 out of 5 stars. Its either you train your staff well else this hotel would not last long. Was excited to try out this new hotel apart from KSL but NEVER AGAIN. No wonder rooms are quite empty. They bait you with the classy interior of the lobby but in fact, its just like a shabby hotel with low service.

Got checked into a room with no wifi connection and a weird sewage smell coming from the bathroom but hotel staff was nice to offer a change of room. Even with the change of room, there seemed to be no running hot water (only room temp water) despite turning the tap handle all the way to the end where the red indication was. Flow of the water in the shower area seemed to be clogged up as well.

Location is good, may walk 10 mins to Mid Valley and carpark is free, nearby there is Malay coffeeshop where u may eat local prata and etc. hotel staffs are very friendly and there is welcome drinks. Only dislike is there isn't any moveable shower heads. They provide 2 bottles of mineral water and toothpastes and etc. They do have buffet and price is reasonable but we did not try as we were thinking to go for crabs, the restaurant manager was so welcoming as he invited us to view the buffet. Overall we had enjoy the stay.

Overall quite pleasant. Spot a hair near my pillow before i sleep. Not my hair of course. Normally i will check my bed first before i lay down. Not so sound proof. As my room is facing swimming pool, can hear kids laughing loudly. Room lights is not centrally controlled. Need to on and off one by one near the door instead. A little inconvenient.

Love the hotel! It was very convenient :) Will book again on my next visit.

Check in was quick. Room was clean and amenities were working well. Felt quite safe as a solo traveller. Staff were friendly too. Aircon was cold. Walking distance to mid valley but there is also shuttle bus which you’ll book with the Concierge. The night bus was okay but, the next day afternoon shuttle bus didn’t came so I ended up walking back after waiting 20 mins as I had to rush off.

Location was good, walking distance to mid valley SouthKey mall. Staff were all polite and pleasant. Room clean. Overall a good stay.

Very nice lobby with a welcoming scent. Rooms are decently huge for JB standards. My only gripe is that there's only rain shower available, would be nice if a shower head is also provided as an alternative!

clean, fuss free and friendly staffs enjoyed my short stay with my family