Holiday Inn Express & Suites Johor Bahru, an IHG Hotel Reviews

Response from Property: Hi Ayanna, thank you for your kind words! We're glad we could accommodate your early check-in and that you found your room neat and comfortable. We're also pleased to hear you enjoyed our breakfast. Looking forward to your next stay with us!

Response from Property: Thank you for your feedback. We apologize for the inconvenience caused by the leaking sink in one of your rooms. We will ensure that face towels are provided in the future, considering the separated showers and sink. Your input helps us improve, and we appreciate it. We hope to serve you better on your next stay.

Response from Property: Hi Poh Heng, thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and appreciated the room layout and quality of service. It's great to know that you found our breakfast delicious as well. We look forward to welcoming you back for another enjoyable stay!

Response from Property: Hi Jean Alexis Chua, thank you for sharing your feedback with us. We're glad to hear that you found our rates and service satisfactory. We apologize for the issues you encountered with the air conditioning, pillows, bedsheets, and the lack of hooks in the bathroom. Please rest assured that we take your comments seriously and will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable in helping us enhance our guest experience. We hope to have the opportunity to welcome you back in the future for a more comfortable stay.

Response from Property: Hi Kenny Hoon, thank you for your review! We're glad you enjoyed the cleanliness and tranquility of our hotel. We hope to welcome you back soon.

Response from Property: Hi Pak Man Travel, thank you for your continued trust in Holiday Inn Express for your visits to JB! We're delighted to hear that you find our two-bedroom option affordable and that our staff consistently strive to improve their services. We truly appreciate your loyalty and look forward to welcoming you back on your next visit!

Response from Property: Hi Allen Li Hai Bin, thank you for your feedback! We're delighted to hear that you enjoyed our convenient yet tranquil location, friendly staff, and excellent service. It's great that you found the room to be efficiently designed for a nice stay. We appreciate your kind words and hope to welcome you back for another enjoyable experience in the future!

Response from Property: Hi Daniel Wee2, thank you for sharing your experience! We're glad to hear that you found the room, although relatively small, suitable and appreciated the separate bathroom facilities. It's great that you found all the essential amenities available, and we appreciate your feedback about additional items being available at the front desk. We're also pleased that you enjoyed the satisfying variety of options for breakfast. We look forward to welcoming you back for another comfortable stay in the future!

Response from Property: Hi Hwee Chen, thank you for sharing your feedback! We're delighted to hear that you enjoyed the breakfast buffet and found the room to your liking. We appreciate your support and look forward to welcoming you back in the future!

Response from Property: Hi Christopher_Pooh, thank you for the enthusiastic feedback! We're thrilled to hear that you enjoyed your stay with us and that our well-trained staff provided excellent service. We can't wait to welcome you back for another wonderful experience! 😃

Response from Property: Thank you for sharing your feedback with us. We appreciate your insights and will certainly take them into consideration for future improvements. We'll work on enhancing our breakfast options and addressing the car park space limitations to ensure a more convenient experience for our guests. We hope to welcome you back soon for an even better stay.

Response from Property: Hi Maiyo, we're thrilled to hear you enjoyed our improved breakfast and experienced the warm hospitality of our staff. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back for many more enjoyable stays. Thank you for your kind words!

Response from Property: Hi sstarss, thank you for your feedback. We're sorry to hear that the breakfast and soundproofing did not meet your expectations. We appreciate your comments and will work on improving these aspects. We hope to provide you with a better experience on your next visit.

Response from Property: Thank you for your review! We're glad you found the room clean and the staff friendly. It's great to hear that our location is ideal for exploring nearby local food and spots. We hope to welcome you back soon!