billdentist
August 28, 2023
I hope the Chinese people will take a look at this comment and see that a Jinjiang Star hotel will be hostile to the Chinese people.
It is possible to check in in the middle of the night. The guy at the front desk gave us a room at the elevator entrance. We changed to a room inside and checked in normally. However, parking requires a parking fee of 10 euros, and the parking lot environment is very poor, and the gate is not easy to find.
Here's the key point. I went to extend my stay as usual the next day, and at 10:30, the front desk told me that we had already checked out and couldn't check into the current room. I endured it. Then they told us that we must reserve 100 euros for the pre-sale right. We didn't have it during our normal check-in yesterday, so we asked why. She took out a piece of paper placed at the front desk and told us that it was written on it. We probably couldn't understand it, but my friend had lived in France for many years and argued hard. It said that if you pay in cash, you need a card guarantee pre-authorization. That's not what she said at all. Then she still had to swipe her card to check in. Then I started arguing with my friend, saying that I needed to swipe my card.
There is no way to communicate with Ctrip. Communicating in English with Ctrip was also a quarrel.
I was also convinced by Ctrip. Like a soft persimmon, they first asked me to calm down, then offered me a discount, and then said that the hotel would not push money. I said I couldn’t stand it any longer, so you should handle it yourself. And you didn’t write about the need for pre-authorization.
As a service industry, we really shouldn't argue with us, and don't bully us Chinese people for not being able to understand French. We are not just soft persimmons, and I hope Ctrip can give me an answer. Can a 20% discount take away the face of the nation? I'm not an angry young man. But I hope you can take some responsibility for the country.
Below are pictures. Picture 1, the service staff. Picture 2 is a dilapidated parking lot with spider webs. Picture 3 is a Jingjiang Star. Picture 4 is a hotel without an induction cooker. Picture 5 is a three-star hotel. Picture 6, the instructions at the front desk, friends who can speak French can read it.
Original TextTranslation provided by Google