Guest User
November 2, 2023
First time ever on check with a firm reservation that room rate was adjusted upward on arrival. Hotel said on arrival there were actually various military/government rates apart from one published fixed rate set on national web page. Never happen previously as long time member, user. Was minimal up charge so did not quibble, feeling that Neev Holding/KMG Hotels management firm doing disservice entire Corporate image worried about pennies. Local area has so many hotels, all needing more business. Sad that hotel new and clean, but not welcoming or smiling, no breakfast, no gratis water, just looking spartan.