Stayed here a few nights at the start of a fortnight break as the airport isn’t too far & it offered a shuttle service for drop off & collection… Hotel was great, simple but absolutely met our needs, provided a good range for breakfast, had a nice pool & rooms were really well presented & comfortable with good facilities. Met a member of staff called TJ, an absolute gent, provided information on good places to eat, great beach locations & made a real fuss of our children, this man could not have done more to accommodate my family make us feel welcome…. Then we met Jayla….. ignorant, rude, disrespectful to my mother in law. It is my understanding that as a receptionist in a hotel your are a facilitator, you take care of a guests needs. They forget a toiletry you facilitate, they need to know how to get some where or need a cab, you facilitate… I don’t think I’ve ever had someone roll there eyes or tut at me before, both of which were done to my mother in law in my presence, this was particularly frustrating because at that moment, the request was to book the shuttle service to the airport later that day, the very reason we selected that particular hotel as our hire car was being returned that morning… Hotel & facilities were great, TJ absolutely made our stay but, in terms of other staff members, namely Jayla, some serious training is required for customer relations!!!
101 Reviews