Kalya Courts Hotel Fort Portal

There were pros and cons with this hotel, but overall it was a solid option for our team of 3 who were visiting the area for 2 weeks of work around Fort Portal. PROS: - The housekeeping is outstanding. They make the room shine and sparkle every day. Great attention to detail. - The food at the restaurant was always very tasty. A nice variety of Ugandan and western options. - The staff is super friendly and accommodating. They helped us print documents multiple times and always responded to any requests quickly and with a smile. - The beds, for me, were very comfortable and always gave a good nights' sleep. - The hotel grounds are beautiful, peaceful and quiet. CONS: - The wifi almost never worked well anywhere in the rooms or restaurant. I ended up using a lot of mobile data to be able to take calls online for work. - I had some hit-or-miss experiences with hot water in my shower. Some days it would just never get hot, but I did mention this to the front desk and they quickly sorted something out while I was away. - The hotel hallways are quite noisy. Because of the tiling/concrete, sound bounces around and you can hear everybody and everything. I was 4 rooms down from the front desk, but could hear every phone call and conversation there. Could also hear nearly every movement from my neighbors on both sides and above. Overall, it was a solid affordable option, but could have a few tweaks to make it even better.

I really didn’t think it was a bit expensive for the room. The breakfast was fine.

This place is in need of repair badly. Starting off the internet did not work and we couldn’t get it to work all night. The tv didn’t even have the proper plug to plug it in. So we used our adapter and got it working. It hid ONE channel. The toilet was loose. It would fall over on you if you didn’t watch it. The bed is small. Hot water was not on and after they turned it on and we all waited for it to warm up before taking a shower we had a very had time regulating the temperature. The drain didn’t work so water got all over the bathroom. NOT A GOOD EXPERIENCE!!! Would not recommend it to anyone. I would never stay here again.

I've stayed at Kalya courts a few times, both on work projects. The first time it was for just one night, and had to leave very early the next morning. We notified the kitchen staff that we needed to have our breakfast ready by 6am, and they agreed. Next morning we got to the kitchen, which is about 700m from the rooms, and there was nobody. We left without breakfast. Second time we stayed for a week, and found the kitchen is not their strong point. The food is bland and uninspiring, and lacks variety. But the rooms are good, and the wi-fi is excellent, main reason why we stayed all those days and didn't move to another hotel.