Qianna Hotels in Kaifeng

The front desk service was excellent, and I was happy with the room – it was clean and well-equipped. I also loved the hotel's style and its proximity to tourist attractions. However, there's one significant issue: the cafeteria service was absolutely terrible!!! I went for breakfast, saw some raw noodles and a pot, and asked, 'Are these noodles for making?' The service auntie replied, 'It's all self-service!' I then asked, 'So, I make the noodles myself too?' She repeated, 'It's all self-service!' I thought, okay, I'll make them myself. But then, she impatiently asked, 'What are you doing? Do you want noodles?' I said yes, and she very grudgingly came over and started cooking them. I was thinking, I could have just made them myself, I didn't insist *you* do it. After the noodles were cooked, she just scooped them out, put the bowl down, and walked away without even saying 'here you go' or anything. I quickly went to grab it because it was for my child, and I asked, 'Is this sauce spicy?' Without even looking back, she just walked out and yelled, 'Whatever you want, just pour it yourself!' What??? What kind of person is this?? It was so baffling! What an attitude, first thing in the morning, do I owe you money??? I mentioned this to the front desk when I checked out, and they were very apologetic, which was good. I genuinely like Qianna Hotel, but this kind of staff member is just incredibly off-putting!!!

The overall comfort was excellent. We booked a twin room of over 30 square meters. The room was spacious, clean, and excellent in every way. It didn't face the street, so it was quiet and comfortable. The hotel also has a cafe, parking, laundry facilities, and a buffet restaurant. The facilities were quite new, and the value for money was excellent. The aromatherapy in the hallway was also very pleasant.

This Kaifeng is a happy trip. The front desk clerk of the hotel warmly received it and helped solve the problem in time. The rooms are well-equipped, clean and tidy, and the breakfast is varied. This store is also very convenient for transportation from Qingming Shanghe Garden and Long live mountain.

Booked for my parents, very close to the scenic spot and the train station, travel is more convenient, hotel service is good, thank you for taking care of my parents.