Kona Islander Vacation Club

When we arrived to the reception, the woman there was unfriendly and told us to contact the phone number to reach the manager as she had nothing to do with the room we booked. They didn’t have any wifi in reception and we used fortune on the roaming as they were transferring me to different people. Finally when I reached them, they told the earliest check in is at 4 pm and there was no place to store the luggage and no parking available. When we arrived again at 5 pm woman in reception gave us the code to pick up the key in the locker and gave us the paper with internet name and password saying she has nothing more to do with us and we need to contact the number if we have questions. There was never available parking spot. We booked the room with the seaview but there was no seaview at all, the room was badly cleaned and in poor conditions. There was a sign to throw trash and wash all dishes before checking out. The wifi name and password on the paper was wrong. We called again to the number using our roaming. They couldn’t help us right away, called back later and asked to note another wifi credentials. We told to the woman that we booked a seaview room, she started to scream saying that if we don’t like the room we must check out and get another place. We were literally shocked the way she was screaming! We didn’t have any choice as we were extremely exhausted and it was late. In addition there were cockroaches. It was the worst 3 days and terrible experience.

The hotel is clearly dated and in need of some remodeling. No matter how long we ran the shower the water never got beyond lukewarm. A few times finding an open parking spot was a real hassle. They would do better to number the parking spots so each unit has a designated parking spot. On the plus side, we had an ocean view and we could walk to numerous restaurants and shops. It also was a very affordable option compared to most other hotels that are more like $500 to $800 per night.

This room was not at all as presented in your pictures. Straight out of the 70's shower grubby bathroom area sink no counter space. Mirror cupboard door track rusted. Would not call it a kitchen would not use fridge etc as creepy.mirrors covered entire wall could not even open patio door. Staff no help told to call number provided. Never again much better places for same cost

******* listing is not clear this is a timeshare/privately owned condo. There was no service or staff for support beyond people at check in who expected us to know about timeshare information. No blanket was provided for the pull out bed and since there was no service options we had to make do without. That being said, pool was nice, unit was clean and location for accessing Kona were all positives.

Parking was at a premium. If we used our rental, we feared nothing would be available upon our return and we'd have to park off-property somewhere. Not knowing the area, that made us very nervous since we were using a rental car. Check-in was long and tedious. I was made to read and initial over ten warnings and fines for a number of ridiculous potential infractions. This set a very unpleasant tone to our stay. If I could have gotten a refund, we would have left on the first day. As an adult, I should be asked to read all ten plus statements/warnings/fine related violations and initial once! It wouldn't have been so terrible if the front desk associate hadn't come off so stern / cross. Rather unwelcoming. The sofa bed was the best I've ever used. WIFI access was extremely difficult to set up. We were given the wrong network/user-id at check-in and had to reach out to two outside companies to get it resolved. Unit door security locking system was excellent. Very quiet most of the time. Property was centrally located to most of Kona's night life and dining.

Great garden. Poor parking. Wifi and cable TV was lacking.

Great stay!

Very weird stay ! The front desk does nothing for you and tells you that on arrival . The room felt like a basement . No ocean view like was told . The area was run down .

First of all, upon my arrival at the vacation the staff/ receptionist were extremely unfriendly. I didn’t feel warm or welcomed and my question were vaguely answered as “contact the owner”. I would of preferred more information as far as the area/ parking remedies or anything really. Secondly the room had ants. And no amenities such as shampoo or conditioner as other typical hotels provide. Nothing was complimentary, not even the coffee filters or coffee. I will not be staying here again.