Molly Hafsah Jemat
December 11, 2022
The location of the hotel is satisfactory in the surroundings outside the hotel, it is easy to find places to eat and a self-service laundry.
Except during the first day's stay, it was not comfortable, the air cond in the room did not work well and the room felt hot.
The first complaint of the staff on duty is that it takes time to cool down. Almost 3 hours in the room still feel hot. The second complaint I went to the service counter at 8.30pm. no action was taken.. The third complaint was on the morning of 7.12.2022, when I wanted to go out for breakfast. The new air conditioner felt cold after the third complaint.
My suggestion is to improve the weaknesses so that every complaint is taken seriously. As a customer, if I leave a good impression from the hotel, I will stay again for the second time
so much
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