Hilton Garden Inn Kalispell

Nice place to stay

Very nice. However. Travelocity offered a 2 king bed suite and this property does not have that. So we had to get a 2 queen room. For the Same price as the Kings because it was through Travelocity.

Clean and nice. I paid extra for free breakfast but only received $10 coupons so still had to pay for each breakfast.

Halls smell like a hospital, Housekeeping left all dirty towels in middle of room. Management was incredibly rude and accused us of placing a metal fork in the microwave (which we certainly did not). The microwave caught on fire when we heated up food in a cardboard box and they made us pay 100 dollars for their faulty microwave. I have never had such a horrible experience at a Hilton, and would certainly never stay here again or recommended it to anyone. There are plenty of better options.

Great stay. The only odd thing was the odd transition of free breakfast to free sit down only breakfast as they transition to no free breakfast- I think? I just didn’t have time to be seated, I just thought I was popping in really quick. Most people don’t have time when they are there working.

Everything was okay with our stay. I booked two rooms. I was told every room had a recliner. I called back three times to verify there was a recliner for my 85 year old mom. There is another chain in town which does have recliners, but I like to go with Hilton. There was no recliners in hotel…. Anyway I think the reception will know no what a recliner is now.

Newly renovated property. Spacious rooms, extremely friendly staff and an amazing restaurant.

Everything about this property made our stay in Kalispell “home away from home” We truly had a perfect stay in Kalispell because of our lodging experience. We’ll recommend this property without any reservations

Absolutely atrocious staff. We were traveling with a toddler and therefore booked a jr. suite to have an extra room for the crib of the little one. When we checked in the front desk staff, without comment, checked us in a regular room, which, when we were asking to correct the mistake, blamed on ******* for booking the wrong room. Even when I showed them the booking they still lied to my face that ******* messed up the booking and there was nothing they can do, nor can the booking be cancelled and refunded. So when contacting ******* to cancel and refund the booking the front desk were contacted again, this time by the ******* rep, which they then, instead of owning up and trying to solve the issue, proceeded to lie again and tell the ******* CSA, that they saw the jr suite in the booking but then we "asked" for a downgrade to a regular room, just so ******* couldn't cancel and refund the booking. So needless to say, night was as expected with a toddler right next to you. When trying to check out this morning, waited around the counter for 15 minutes with a line of people trying to check out already forming. So yeah. All in all a level of unprofessionalism that I personally didn't expect from a reputable brand like Hilton, but hey, you never seize to learn, but will definitely think twice who I will stay with in the future.