Kampala Serena Hotel Reviews

It was perfect experience overall.

The hotel is very international and the service is very good, very nice.

Nice stay dozens of times

This is an elegant and gracious hotel. However, father time has caught up with it and it needs refresh. Having said that, the service is great the grounds are nice. The hair salon or barber shop is a rip off and a con job, so please avoid it at all costs.

My spouse and I stayed at the Kampala Serena for two nights when we were visiting Uganda, and overall, I thought that this was a modern hotel that seemed like an oasis of serenity in a bustling town. This hotel is essentially a large complex with a separate conference center and multiple buildings. The landscaping and lush gardens really give this a “serene” vibe. The staff was uniformly friendly and helpful, across-the-board. Check in was easy, and we were able to snag a high floor. Views aren’t a big thing here due to all the tree cover, but that is fine. The rooms were modern and well-appointed. I don’t really have any comments about the location because Kampala is not really a "walking destination" where you explore the area. We did opt for dining in the hotel a lot just due to work constraints and a certain degree of wanting to relax. The buffet always had local options, which was important since we were looking to try more than just Indian and American food. The spa is nice, but the spa chair table had a huge screw going through the head area, which was very random and unpleasant. The gym facilities were extensive, and had a sauna and steam room and plunge pool.

_Serena have a good customer care service _Elegant rooms for rest _Accommodation is designed to meet the needs of corporate and leisure travellers. _Its swimming pool are durable, maintenance and have a smooth surface. _The environment is very welcoming,tress that are for refreshment.

We introduced new couples to our favorite getaway spot this weekend, and they said - more than once - that we gave them a new favorite destination for time away from busy jobs and schedules. Best pool in Uganda and always clean; great food, outstanding service, wonderful rooms, perfect weekend!

I stayed here twice in March 2024 while travelling on business. Employees are very friendly. The rooms are traditional and quite old but have a nice African feel. The breakfast was great. Would definitely stay here again. Check-in and check-out was always smooth and easy. No complaints at all.

Great location, beautiful grounds - a lush oasis in the middle of the city. Service excellent, especially in executive lounge. Food offering not brilliant but still good enough.

The ambience in the breakfast area at the Serena is just amazing! The nature sounds from the water falls, the pond with water lily and croaking frogs, the tweeting little birds. And this is before you get to the bountiful spread. Yes the value for money for a drop in customer is an open question especially for a senior citizen with disciplined palate but then again perhaps that senior citizen will not quibble over a few thousand shillings.

I like it's central location. Very easy to connect to especially force work engagement like a workshop. It's large area ensures a safe and secure free parking and quiet large rooms with wifi. The food and drinks are okay and are served within a good distance to your workshop area

Beautiful and classy but please please change or update your pillows. Someone booking a good room means they want a good rest. It’s terrible when you can’t sleep because you can feel the age lumps in your pillows. Everything else was great!

The lobby and the grounds service were beautifully maintained and the service was just as well done and ensured you had everything you needed. The actual room unfortunately isn’t at the same level as the lobby and grounds and the bed I felt were up to standard for a 5 star hotel.

My recent stay at Kampala Serena Hotel was an absolute delight from start to finish. This luxurious oasis nestled in the heart of Kampala exceeded all my expectations. From the moment I stepped into the stunning lobby, I was greeted with warm smiles and impeccable service that continued throughout my stay.