Fairfield by Marriott Kuala Besut

Fairfield by Marriott Kuala Besut Reviews

Fairfield by Marriott Kuala Besut

Kampung Raja, Kuala Besut, Kampung Raja, Terengganu, 22200, MalaysiaView Hotel Details
Fairfield by Marriott Kuala Besut
Fairfield by Marriott Kuala BesutFairfield by Marriott Kuala BesutFairfield by Marriott Kuala Besut
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Fairfield by Marriott Kuala Besut Guest Reviews

4.4/5
Very Good
26 review
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.6
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All reviews(26)
Positive reviews(23)
Reviews with photos/video(9)
Awesome stay(6)
Awesome rooms(6)
Great service(6)
Negative reviews(1)
syirara
Guest Room, King
Stayed in Oct 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 13, 2024
fairfield by marriot hotel is new hotel in Besut . Also transfer hotel for Marriot Perhentian Good Breakfast with large portions ❣️💗❣️💗❣️💗❣️💗💗😭💗😭💗😭
Response from Property: Dear syirara,Thank you for your kind review! We're glad you enjoyed your stay at Fairfield by Marriott Kuala Besut and appreciated the convenient transfer service to Perhentian Marriott Resort & Spa. It's great to know you liked our breakfast and the generous portions!We look forward to welcoming you back soon for another enjoyable experience.Sunny Regards,Fairfield by Marriott Kuala Besut
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RayEoh
Premium Triple Room
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 29, 2024
This hotel is newly furnished, and the rooms was great, 3 super single bed fits family of 4 (2adult 2 kids), we love the breakfast so much and I suggest you guys book with breakfast as surrounding seems not easy to get food. Outdoor car park available and we enjoyed our stay overall. The hotel reception and restaurant staff serve you with friendly attitude, this is amazing experience. Good job.
Response from Property: Dear RayEoh,Thank you for sharing such a detailed review! We're delighted that you and your family enjoyed the spacious room and that our breakfast exceeded your expectations. Your suggestion about booking with breakfast is greatly appreciated, as we aim to provide the best convenience for our guests. Our reception and restaurant staff made your stay even more memorable with their friendly service. We hope to welcome you back soon for another great experience!Sunny Regards,Fairfield by Marriott Kuala Besut
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Anonymous User
Guest Room, King
Stayed in Sep 2024
Business travelers
146 review
3.5/5
Posted on Sep 19, 2024
New hotel just opening in Aug.2024 & near to Jetty Pulau Perhentian. Free parking with open parking It was quite expensive for room charge (RM 305 for with 2pax breakfast) compared to the Kuala Besut area. Remote area & near to Kuala Besut jetty. Need to drive to find food stalls. Hotel provides vending machines to buy snacks & drinks. Room too small. Nothing special about this hotel similar basic hotel. Breakfast with simple meals Local staff very friendly & helpful.
Response from Property: Dear Valued Guest,Thank you for your feedback about our friendly staff and the convenience of our location near the jetty to Perhentian Island.As the only chain hotel in the Besut area, we are committed to maintaining high standards to provide a comfortable stay with quality room amenities and exceptional service. The room pricing reflects this commitment to cleanliness and guest satisfaction.We are continually working to enhance our offerings and appreciate your insights about pricing and breakfast variety. We hope to welcome you again soon.Sunny Regards,Fairfield by Marriott Kuala Besut
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Guest User
Guest Room, King
Stayed in Aug 2024
Solo travelers
16 review
5.0/5
Outstanding
Posted on Aug 14, 2024
This is my 2nd time stayed , room cleaned and nice staff with good arrangement.
Response from Property: Dear Valued Guest,Thank you for choosing to stay with us again! We’re thrilled to hear that you enjoyed your stay. Your continued support means a lot to us, and we look forward to welcoming you back for a third visit soon!Sunny Regards,Fairfield by Marriott Kuala Besut
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Guest User
Guest Room, King
Stayed in Dec 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Dec 26, 2024
It's a new hotel. Cleanliness is top notch. I booked the twin room, it's quite small so I had to squeeze in between beds to pray. Beddings are comfortable. Amenities in the bathroom are very basic. Don't waste your money on breakfast. No egg counter (u can't even order from the kitchen), no fruit juice also. Just very very basic breakfast like a 2-3 star hotel.
Response from Property: Dear Valued Guest,Thank you for your detailed feedback! We're glad to hear you appreciated the cleanliness and comfortable bedding. We apologize that the room size and breakfast options did not meet your expectations. Your comments about the breakfast variety and amenities are valuable, and we’ll share them with our team to explore improvements. We hope to have the chance to provide you with a better experience during your next visit!Sunny Regards, Fairfield by Marriott Kuala Besut
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NNS_87
Guest Room, King
Stayed in Nov 2024
Solo travelers
115 review
4.5/5
Great
Posted on Nov 13, 2024
Bilik ok Toilet sempit Aircond tak sejuk Parking byk & free…
Response from Property: Dear NNS_87,Thank you for your feedback! We’re glad you enjoyed the room and the convenience of free parking. We apologize for any discomfort caused by the air conditioning and the compact size of the toilet. While we cannot alter the toilet size, we’ll ensure the air conditioning is thoroughly checked for better performance. We value your comments and hope to provide you with an improved experience during your next stay!Sunny Regards,Fairfield by Marriott Kuala Besut
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Lawa
Deluxe King Room
Stayed in Aug 2024
Business travelers
185 review
4.0/5
Very Good
Posted on Aug 30, 2024
new hotel. the room big and nice. near by beach.
Response from Property: Dear Lawa,Thank you for your review! We're happy you enjoyed the spacious room and our convenient location. We hope to welcome you back soon for another great stay!Sunny Regards,Fairfield by Marriott Kuala Besut
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John Paul Koh
Guest Room, King
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Fantastic choice
Response from Property: Dear John Paul Koh,Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience. We hope to welcome you back again soon!Sunny Regards,Fairfield by Marriott Kuala Besut
Guest User
Guest Room, King
Stayed in Oct 2024
Family
2 review
4.7/5
Amazing
Posted on Oct 4, 2024
It is very nice to take children on vacation in a hotel. There is no need to go out to sea. Snorkeling at Marriott Beach is very beautiful, and there are many fish. The boat to the island is very luxurious and new. Room: The overall design of the room is good. There is a balcony, a Toto smart toilet in the bathroom, mouthwash, and the smell of bath essential oils is good. The bathroom is large, which is very convenient for bathing children. There is also a bathtub for bathing and bath salts are provided. Dining: There are three restaurants. Western food is delicious, especially meat and grilled lamb chops. The only shortcoming is that there are fewer Chinese dishes. After eating a few meals, I missed Chinese dishes such as fried rice, fried water spinach and steamed fish. It is suggested that the hotel can add Chinese food. Facilities: Three swimming pools, the water is quite clean and not cold. I didn’t have time to go to the gym. The parent-child children’s center can take care of children and has handicraft classes. There are also some yoga classes, cooking classes, and diving coral introductions that I didn’t have time to experience. The hotel also has a diving center where you can book sea trips and rent diving equipment.
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Original TextTranslated by Google
6/18
Response from Property: Dear guest, thank you for sharing your wonderful experience! Fairfield Hotel is located near the pier and provides free ferry pick-up service and a comfortable waiting lounge area to add convenience to your trip to the island. We are very happy that you and your children had a wonderful vacation at the Perhentian Marriott. It was a great choice to be able to enjoy snorkeling on the beach without having to go out to the sea! We will continue to work hard to improve our food and beverage services and consider adding Chinese food options to better meet the needs of our guests. We look forward to your coming again to experience the unique charm of Perhentian Island! Fairfield by Marriott Kuala Besut
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Guest User
Deluxe Twin Room
Stayed in Aug 2024
Couples
1 review
4.2/5
Very Good
Posted on Aug 25, 2024
We were apprehensive about going there because we knew the hotel was located on the coast and not on the islands, but the location is quite good, in a very quiet place. Using the Grab app, we could call a car for €1.20/€1.50 and in 5 minutes we were at the dock to catch the boat to the islands. And in 30 minutes we were on the islands. If you have any problems, the hotel staff will also help you. It is clear that the hotel is very new and there are still some things to be done, but the staff are without a doubt the friendliest and most helpful we have ever met, especially the staff at the restaurant, super attentive and careful, always concerned with checking if everything is okay and helping. The chef Bob definitely knows what he is doing. Probably one of the best burgers I have ever eaten 😄. There is a huge beach 500 meters from the hotel, which is always deserted!
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Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your experience with us! We’re glad you enjoyed the quiet location and found it convenient to reach the islands. It’s great to know that our staff, especially the restaurant team, positively impacted your stay. Our chef will be thrilled to hear your praise for the burgers! We appreciate your understanding regarding the newness of our hotel, and we’re working hard to improve every day. We hope to welcome you back soon so you can enjoy more of our hospitality. Sunny Regards,Fairfield by Marriott Kuala Besut
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Anonymous User
Guest Room, King
Stayed in Aug 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Aug 11, 2024
A very strategic location as a stopover to Perhentian Island. The hotel staff are friendly and very helpful.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your kind review! We're delighted that you enjoyed our strategic location for traveling to Perhentian Island, as the jetty is next to the hotel. We're also glad that our friendly and helpful staff made your stay more pleasant. We look forward to welcoming you back in the future!Sunny Regards,Fairfield by Marriott Kuala Besut
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Guest User
Premium Triple Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The best equipment in the room. The best location. Must take breakfast (not a buffet), large portions and delicious, but not enough staff to serve quickly. Overall very satisfied.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your kind review! We're thrilled to hear that you enjoyed the room amenities, location, and the delicious breakfast portions. We appreciate your feedback regarding the service speed and will work on improving it to enhance our guests' experience. We're so glad you had a satisfying stay and look forward to welcoming you back soon!Sunny Regards,Fairfield by Marriott Kuala Besut
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Guest User
Premium Triple Room
Stayed in Oct 2024
Family
3 review
2.8/5
Posted on Oct 4, 2024
The front desk staff gave us the wrong advice and made us miss our flight! And we were misled by them even after we confirmed whether it was feasible!!!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing this important message with us. We are very sorry for your experience and we will take the incident you mentioned seriously. Please provide more detailed information about this incident so that we can investigate and strengthen employee training to ensure that similar situations will not happen again in the future. Thank you for your understanding and support, we look forward to providing you with better services. Fairfield by Marriott Kuala Besut
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Christian
Guest Room, King
Stayed in Sep 2024
Couples
23 review
4.5/5
Great
Posted on Oct 24, 2024
The hotel is a good alternative to the islands. The accommodation on the individual islands is quite expensive. The hotel itself is very good, great big rooms and everything is super clean. If you want to go to an island, be sure to ask at the hotel.
Original TextTranslated by Google
Response from Property: Dear Christian,Thank you so much for your feedback! We're delighted that you loved our spacious, clean rooms and found our hotel an excellent choice for your stay. Our team is happy to help you plan unforgettable island trips—just reach out anytime! We can’t wait to welcome you back for another amazing experience!Sunny Regards,Fairfield by Marriott Kuala Besut
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Guest User
Guest Room, King
Stayed in Aug 2024
Family
36 review
5.0/5
Outstanding
Posted on Aug 15, 2024
A newly opened hotel under Marriott, the service is excellent. Although it is newly opened, it is not smelly, very good. The hotel has its own pier, which can go to the big and small Perhentian Islands, but the price is three times that of the public pier. It is also very convenient to take a taxi to the public pier, which takes only a few minutes and costs 5 MYR.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your stay experience! We are very happy to know that you are satisfied with the hotel's services and facilities. Regarding the ferry fares you mentioned, we are pleased to inform you that starting from September 1st, ferry fares to the Perhentian Marriott Hotel will be free of charge. We hope this adjustment will bring more convenience to your next stay. Thank you again for your valuable feedback and we look forward to serving you again in the near future. Fairfield by Marriott Kuala Besut
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