Holiday Inn Express & Suites Kansas City Sport Complex Area

I come here a lot and I will just stay here

It worked for what we needed it for, but I wouldn’t stay there again. Old and worn, plus a huge brown recluse spider in the sink. 

We booked this hotel in January of 2025 for the end of August stay for a game at the Arrowhead stadium. We have been platinum members for 18 years and have a lot of points built up but due to a big game we had to pay an increased price without using points, $270/night for 3 nights. We typically get a free upgrade but not this time. The drapery was falling off the window, the TV did not work so the front desk person came up with a different remote which did nothing, so next day after complaining about no TV the other desk person came up with another remote which did not work. We told him the box to the TV is not on, must need replacing so he took all remotes & said maintenance would be in the 2nd day to repair it. We got back to room & of course nothing done so we had no TV for 3 days. At checkout I said we had no TV for 3 days after complaining each day. The front staff are foreign & just said "Sorry" here is your $800 receipt. The walls are very thin & toilet seats too small for toilets. The air vents in the ceiling of kitchen area have dirt and grit hanging down. The place smells musty & rundown. The breakfast was good & the bed was comfortable but we have never stayed in an IHG hotel & paid this price for such inadequate service. Our family booked a room the same day as us & ended up in the basement in a handicapped room that was at the end of 2 long hallways. They did not have a desk or chair & paid the same $800 for 3 days.

Can’t believe this is still an HIE Pull up to overgrown landscaping and overgrown grass. Place is old and dated. Surfaces were generally clean but wall was dirty and furnishings in bad shape. No fresh coffee in lobby pre breakfast which has never happened at an HIE before and they pushed breakfast to 630 because I guess they felt like it. Don’t stay here !

Our bathroom was not clean at all and horribly stained. Reception were polite and cordial but did not have adequate support for the evening shift. We did not want to bother him with the condidtion of the room b/c he was there alone for the entire night.

My room had some dead bugs in it which I guess to me wouldn’t be hard to miss in the cleaning process but other than that my room was top notch and loved the jetted tub!!