Ambassador Hotel Kansas City, Autograph Collection

Overall, a good hotel. Only thing I didn’t care for was the comfort of the sheets. They were a bit starchy. Not a big deal though.

Great hotel in a great location for Power and Light district and T-Mobile center. Valet parking was a bit slow.

Great!

I booked the All that KC Jazz package which included 2 tickets to Lonnie’s Reno Club, dinner, 2 complimentary drinks at the door when you arrive, and complimentary parking. I tallied it all before booking the package, and I saw that it was a deal compared with paying separately for the services. It was my birthday gift to myself. Lonnie’s performance was stellar, dinner was delicious, the wait staff was just ok. After the performance, we were given a full check as if I had not already pre-paid with the Jazz Package. I couldn’t find any of the wait staff to get the issue resolved so I took the check to the front desk to explain that I shouldn’t have a bill. They then sent me back downstairs to speak with the food/beverage manager who said that it was not noted in the system that I had booked the package and that the bill would be removed from my account. Check out morning —- the beginning of the worst customer service experience I have ever had at a hotel! Ordered room service breakfast for 2. Later on my bill, I was double charged for breakfast. I was also billed for $25 parking which was supposed to be complimentary with the package. I was billed $74 gratuity for Lonnie’s Reno club, which there was nowhere written that there was an automatic gratuity to be charged. I was billed $130 worth of drinks that they apparently put on me from someone else’s night of drinking, because we did not order any drinks that night. When we checked out, I just had them print the receipt so that I could look it over at home. Once I saw all the extra charges I was shocked. I called the hotel and spoke with the manager who was condescending and did not acknowledge that I had paid for a certain package price. After going back and forth with him, I realized I would get nowhere. I called Marriott corporate to file my complaint with the Ambassador Hotel. I was told that I will hear back by the end of the week. To anyone reading this, please be wary of this hotel management and staff. They are not hospitality type people. Very uncaring. Or maybe only to certain races of people. I feel sad that I spent so much money thinking I would have a great birthday weekend. The hotel is beautiful. The staff is horrible.

45 mins before check in I got an email that the hotel couldn’t accommodate us due to over booking. I called the hotel and they said ******* canceled our reservation and they couldn’t help us.

I’ve been staying at the Ambassador on business since it opened. It used to be the gold standard, but it's slipped considerably. On my most recent stay there were several issues. No valet parking. My shower didn't have hot water. Only one working elevator, and it was slow and creaky. I had to wait several minutes to be greeted by a server at breakfast (there was no one working the floor, servers were all in the back). The next day at breakfast I waited 25+ minutes for my food when there were maybe 8 other people in the entire restaurant (weirdly, the waitress took our order, wrote it down, but for some reason came back 10 minutes later and asked for it again). Add in the constant street noise from vehicles on Grand and the bar across the street, and the experience just doesn't measure up to the price you pay to stay there.

It was a lovely stay overall.

Excellent stay.

Good