Best Western Premier Kansas City Sports Complex Hotel

I checked in on February 17 the heat, phone or electrical outlet in the bathroom didn't work. Will not stay there again.

Upon arrival, staff was super helpful and friendly! This continued throughout our stay as we came and went. Breakfast buffet was decent - a nice perk to the morning. Great location for a baseball or football game, spacious parking lot, clean room and public areas.

Hotel was very clean, staff were friendly and helpful. Room smelled like bleach as it had just been cleaned. Perfect distance to walk to the game. Nice to avoid the 2 hour exit from parking at the stadium. Prices were extremely inflated for the night though. Breakfast was good, typical hotel food, free and filled us up for the drive home.

We came all the way from Liverpool, UK to watch a Kansas City Chiefs game. The hotel was right across the way from arrowhead stadium, the sole purpose of our visit. We really enjoyed our stay. People staying there were really welcoming. We laughed because we kept tripping people up when they didn't expect an English accent. This became a great ice breaker which led to instant conversations. Lorraine who worked in the bar and front desk is a legend. She really made our stay feel even more relaxing. She was very welcoming, had time to chat and shown real interest in our day to day adventures while In Kansas City. She smiled, waved every time we came and went and even gave us a hug. She treated us like family. Other staff members where also very welcoming and I can't say anything bad about our stay. Yes, there are some stuff to nitpick about but we wasn't expecting it to be a five star hotel experience in terms of gliz and glamour. It was perfect for our needs. The hotel is in the right place and getting to and from downtown Kansas city was just an Uber or Lyft away, which was rather cheap. When we did have food in the bar, it was good. The bar staff made sure that they serviced your needs in a warm and friendly manner. I would 100% stay here again in a heart beat. There was not a moment where I felt unsafe. The hotel changes around game day as Chiefs fans appear from all over the place to stay at this hotel. On days like these, it adds to the overall vibe and builds up the excitement of game day. This was my first visit to Kansas City and the hotel and hopefully not the last.

I hate the $100 deposit they take upon arrival for "incidentals". Should NOT have to do that. Especially when I only stayed ONE night. They allege to refund asap. That's ab 5-8 days. 🙄 Night-time staff were rude & unwelcoming. Bedsheets were dirty so i slept on top with my own blanket. Carpets could use a deep clean. Weird smell in room I stayed in. However, the morning staff- amazing; the breakfast crew- more amazing, friendly, & welcoming. Their breakfast is very good! Hot & fresh. Waffles, pancakes, eggs, potatoes, biscuits n gravy, cereal, fruit + more!

Great place to stay Comfortable clean room. The breakfast was delicious and offered many choices. Friendly staff.