Extended Stay America Select Suites - Kansas City - Stadium

Great location to the stadiums! But don’t try to walk there - no sidewalks for the most part and part of the walk is through some questionable housing areas. Upon arrival no one is at “reception” desk - in fact the wooden opening closure thing was down and no one to greet you (until 3:00 check in time). The “lobby” is a small hallway that will only fit around 6 people while you check in. Hallways and rooms smelled like cigarette smoke/weed. For some reason - many people with pit bulls around area and in motel. Lots of dogs. Had a room with four people in it - 2 beds- but only had two wash cloth and two bath towels. No hand towel. No extra towels. And of course when we arrive back to our room at 11:30 pm after being at an outdoor event for the past 8 hours - only two of us could take showers. But we didn’t - the shower handles were broken. They spun around and around with no water coming out of it. No access to ice machine - only vending machine. And no employees when we got there at 11 - again, reception desk had their wooden closure thing blocking the opening/closed.

The staff were amazing and really attentive from the minute we checked in to when we checked out early. Like the only thing that really killed our time there and why we checked out early was due to the few bugs we found in our room. It really just threw us off because the room was just cleaned and everything but then we came back and as soon as we opened the door there were 2 bugs running under the fridge and then a few more on the walls and bathroom. Thankfully the staff was super understanding and we were able to check out and got a refund for our stay.

This was awful. The beds are terrible, there were bugs thoughout, and the shower did not work. The water out the tub faucet was a trickle, tried to fill the tub for 30 minutes, after realizing the shower didnt work, there was only about 3 inches in the bottom. We tried to address this with front counter, but fhere was no one there at 2am (when we found the second bug in the bathroom), or even at 8am when we left. The booking said there was grab an go breakfast, nothing, not even coffee anywhere, including the room. I would like a refund on my stay please.

This was the worst hotel I've ever stayed at. As soon as we got to our room, we found there was no hand soap in the bathroom and had to leave to go try and buy some (on Christmas Eve after 10pm). As soon as we got back, we weren't in the room for more than 10 mintues before finding THREE cockroaches in the kitchenette and bathroom. The front desk was closed so I had to call the emergency maintenance line, who didn't apologize. They put us in a new room down the hall but we still felt uneasy because if you see one cockroach, there's hundreds you don't see. Sure enough, the next morning, another cockroach scuttled across the bathroom floor. I told the main desk before leaving for the game and they were very apathetic. No offers to switch rooms again or refund. The hotel itself was just dirty and had foul smells everywhere you went. Beds were small and extremely uncomfortable. Front desk was nearly always empty. Went to leave and an employee asked how our stay was. We mentioned the bugs and she scoffed at us "well sorry" and seemed annoyed. All employees made themselves scarce whenever I mentioned the bugs and were unwilling to do anything to try and fix the situation. I'm very displeased with the lack of cleanliness and customer service. Two nights for nearly $300 is NOT worth it and I regret not finding a different hotel.

Place has a ton roaches stay away

Lets start with basic customer service, lets just say the reception is luke warm at best. Followed by a lie to tell me they would call me when my room was ready. After a 30 min wait longer than what i was told was the expected time i check in which was a snail like pace considering the line behind me. I then proceed to my room which was indeed not even close to ready as housekeeping was still there. So back to the cheerful reception desk, no apology, Now on to my second room which was “ready”. Let me tell you what that meant. A room with….. Milk in the fridge A red substance rubbed on the bathroom door The finest metal bed frame you can buy on Amazon for under 100 dollars The finest mattress you can buy on Amazon for under 100 dollars A bunch of full time residents What it doesn’t include… Shampoo Conditioner Hair Dryer Or lastly a functional shower OR bath tub.

There were actually bugs on the countertop around the stove. I was only there one night but probably would not go back.

For the price everything was amazing and above what we expected

We arrived at the hotel before the KCC game and they told us ******* overbooked and they didn’t have a room for us. They did say they could get us a room at another one of their locations 15 mins away. After the game was over we went to the Colorado Ave location and upon arrival had to wait 15-20 mins for them to come and give us a room. Upon entering the room there were roaches crawling everywhere hence we left there and found another hotel down the road. Lesson learned never book through ******* and never stay at an Extended Stays America.