Sheraton Kauai Coconut Beach Resort

It’s always a pleasure to go to the Sheraton. One of my favorite ones staff is great. Beds are comfortable  definitely will come back.

The location was my only complaint, it was a 10 minute walk to anything else. Other than that the hotel has a great restaurant and bar, the pool was always heated and the room was really clean. The hotel itself was up to date also and well kept. Before coming we stayed at a 5 star hotel on Maui and were a little disappointed by the state of the hotel. When we came to the Sheraton it was a great surprise to see in how great of a shape the hotel was.

From the view to the staff the Coconut Beach Resort and Spa will NOT disappoint you.

The location is awesome and very near the town centre. The food choices around the hotel are great. The hotel room we got (Level 1) faces the beach and it’s great, except that it is not the cleanest as we saw 1 lizard and at least 10 cockroaches. That may be due to the room being on Level 1. We did not bother changing room as we were there for a short while only and we had unpacked all of our items by the time we realize the presence of all the creepy crawlies. The amenities are good, with laundry, ice machine and microwave. The breakfast buffet is forgettable but the service staff are all nice.

We arrived with friends who are Bonvoy Titanium Elite members and we are not and we had 2 different experiences. When we arrived at 3:30 p.m., our friends were granted an ocean front room (free upgrade due to their Elite status) immediately. Prior to arriving, we paid for an upgrade to an "ocean view" room. We were told our room was not ready, but they would phone us when it was ready. No apologies or offers to comp something due to our room not being ready. We went out and did not receive a call until 6:30 p.m. that our room was ready. When we arrived in our room, there was an awful smell. My friend said it smelled like sewer, I thought mildewy. The carpet underneath the bed was damp. My husband went down and told them about the smell and the man (concierge?) said he would move us the following day to an "ocean front" room at no charge and it would be 192. The next morning, we moved our luggage to our friends' room and let the front desk know we were out. When we returned late that afternoon, the woman at the front desk seemed to not know anything about us getting room 192 even though we could see her looking at the note left at the desk. So, they gave away our room! Then, she very rudly said, "YOU DID NOT PAY FOR AN UPGRADE." I informed her calmly that we paid for ocean view, but Concierge comped us ocean front due to the smell in our room. Then she said, "Well I do not see you paid for ANY upgrade. What is your confirmation number?" I pulled up the app and showed her where it clearly stated "Ocean View, 2 Queens." She then said she would put us in 135. Then, apparently the employee at the next desk was giving that room to the man at her desk. Finally, she was able to give us room 392 which is ocean front. The ocean front rooms are large with a nice balcony, not anything like any of the other rooms which are much smaller. Our room sloped badly toward the ocean. Our friends' room had a safe that would not lock. Our room had a broken drawer in the bathroom, a wash cloth with a nickel sized hole in it and paint chips on the floor from a previous ceiling repair. I let them know about the paint chips they came off the ceiling and they said they would send someone to look at it. When we returned that evening and our bed had been made and towels exchanged, they did not bother to clean up the paint chips on the floor which means they did not sweep or mop the floor. Nobody ever came to see about it either obviously. The coffee shop is good, but get there before 7 or you will have a very long line. The breakfast place was excellent (we ordered off the menu). The Fire Hen was just okay. I mean it's chicken and rice, so not much to say about it. Those were the only places we ate. We only went to the pool once late in the day and there was an employee checking out towels to guests at a table 3 feet from the pool (even though there is no way to check them in once she leaves). She asked my friends if they were going to the po