We were here for 3 days stay, enjoying beatyfull Karlov Vary. We chose this hotel based on the tripadvisor rewievs. The hotel location is great, right across the Colonade. And if you have the room fasing the Colonade, the view is great. However, this is not so luxury hotel as it seems. The biggest disapointment is the staff. They are rude. We didint feel welcome at all and didint see one smile during our stay. It seemed that they only cared their German customers. Room wasent cleaned during our visit, they didint change linens or empty the trash can. Room was hot and we have to keep the window open at night. Spa was so basic, only one pool and the steam sauna was out of order. And the Finnish sauna is NOT a Finnish sauna, stop the false advertising and do your research. As a Finish person the sauna was an insult. Breakfast was good. But I would recomend another hotel for your stay in KV, where you get more for your money.